Olivia Lenz
Trader Joe's
Melbourne,FL
5
years of professional experience
Customer-centric professional with a strong background in sales, operations, and team leadership. Skilled in building relationships and understanding customer needs to enhance service delivery. Experienced in managing business operations and analyzing sales performance. Holds a Bachelor’s degree in Organizational Management with a focus on Human Resources, ready to leverage communication and organizational skills in a model home sales environment.
Work History
Section Leader
9 Months- Led grocery section, tracking daily sales and managing inventory to meet customer demand.
- Placed product orders aligned with sales trends and anticipated business needs.
- Maintained organized, fully stocked displays that enhanced visual appeal and accessibility.
- Provide welcoming, knowledgeable customer service and product recommendations.
- Collaborated with management to implement improvements in workflow efficiency.
New Store Opening Manager
2 Years 11 Months- Rapidly promoted from Shift Lead to Manager and then New Store Opening Manager based on leadership and performance.
- Oversaw new store openings and supported teams through training, onboarding, and operational setup.
- Managed employee scheduling, attendance, payroll, and staffing needs.
- Coordinated inventory, product ordering, and supplier needs to maintain daily operations.
- Led and developed employees while maintaining company service and operational standards.
- Monitored daily operations, workflow, and team performance to ensure efficient store execution.
Barback/Restaurant Hostess
5 Months- Collaborated with team to streamline service processes, improving efficiency during peak hours.
- Assisted bartenders in maintaining optimal stock levels and equipment functionality.
- Provided exceptional customer service by addressing inquiries and requests promptly.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Back of House Team Member
1 Year 2 Months- Prepared menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Monitored inventory levels, ensuring timely replenishment of supplies for smooth operations.
- Collaborated with front-of-house staff to ensure seamless communication during high-volume periods.
Education
Bachelor of Science - Human Resources Management
- Dean's List
- 3.7 GPA
- Capstone Project: Employee Retention and Organizational Performance Through Training and Development- Researched how effective employee training and development programs improve retention, engagement, and overall organizational performance.
Associate of Science - Management
- Dean's List
- 3.7 GPA
Skills
Team management
Staff development
Motivational leadership
Organizational skills
Time management
Multitasking
Customer relations
Employee engagement
Timeline
Section Leader
Trader Joe's
11.2025 - CurrentRead More
Barback/Restaurant Hostess
28 North Gastropub
10.2023 - 03.2024Read More
New Store Opening Manager
7Brew Coffee
11.2022 - 10.2025Read More
Back of House Team Member
Chick-fil-A
10.2021 - 12.2022Read More
Eastern Florida State College
Bachelor of Science from Human Resources Management
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Eastern Florida State College
Associate of Science from Management
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