Olivia Lesage
Summary
Demonstrates strong logical reasoning, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Counter Staff/Lead Sandwich Maker
Vermont Bagel Company
10.2022 - Current
- Maintained stock and replenished workstation products.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Professionally answered telephones and responded to customer inquiries.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Operated register efficiently, reducing wait times and improving customer experience.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
Childcare Provider
Heartworks (Loveworks)
07.2019 - 10.2022
- Liaised with parents and guardians to discuss child progress.
- Introduced children to educational games and activities to boost learning.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through supervision, maintaining proper ratios during indoor and outdoor activities.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Provided emotional support and guidance to children during difficult times.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Sandwich Maker
Vermont Bagel Company
03.2017 - 04.2019
- Greeted guests, promoted specials, and took orders.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
High School Diploma -
Rice Memorial High School
South Burlington, VT06-2018
Skills
- Teamwork and Collaboration
- Active Listening
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Task Prioritization
Timeline
Counter Staff/Lead Sandwich Maker
Vermont Bagel Company
10.2022 - Current
Childcare Provider
Heartworks (Loveworks)
07.2019 - 10.2022
Sandwich Maker
Vermont Bagel Company
03.2017 - 04.2019
High School Diploma -
Rice Memorial High School
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