Olivia Levan
Charlotte,NC
Summary
Recent graduate with a solid foundation in Film and Documentary Studies, complemented by hands-on experience from academic projects. Demonstrated ability to collaborate effectively within teams, tackle complex problems, and manage time efficiently to meet project deadlines. Eager to launch a career in the film industry, bringing a blend of creativity, dedication, and a strong work ethic to make impactful contributions. Prepared to leverage skills and passion for storytelling in dynamic professional environments.
Overview
10
10
years of professional experience
Work History
Head Cashier
Lowe's Home Improvement
05.2024 - 06.2026
- Supervised daily cash operations, ensuring accuracy in transactions and customer service excellence.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained and mentored staff on cash handling procedures and company policies to enhance performance.
- Implemented process improvements for checkout efficiency, reducing wait times during peak hours.
- Managed cash register systems, including reconciliation of cash drawers at shift end.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Collaborated with management to optimize inventory control and product placement strategies.
- Conducted regular audits of cash handling practices to ensure compliance with company standards.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Sales Associate
BLACKHAWK HARDWARE
11.2021 - 01.2024
- Built relationships with customers to encourage repeat business.
- Managed efficient cash register operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Hostess/To-Go Specialist
Red Robin
06.2021 - 11.2021
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Sales Associate
Michael Kors
07.2020 - 06.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed inventory levels, ensuring stock availability and organization.
- Developed promotional displays to increase product visibility and sales.
- Analyzed sales trends to identify opportunities for improvement in product offerings.
- Resolved customer inquiries and complaints, fostering loyalty and satisfaction.
- Collaborated with team members to optimize store layout for enhanced customer flow.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Associate
Floor and Decor
07.2019 - 10.2020
- Assisted customers in product selection and resolution of inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Crew Member
Papa Murphy's
07.2018 - 07.2019
- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of workstations to ensure compliance with safety standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Trained new crew members on operational procedures and best practices for service excellence.
- Monitored inventory levels, assisting in stock management to minimize waste and improve cost-effectiveness.
- Worked well with teammates and accepted coaching from management team.
Sales Associate
Journeys
11.2017 - 02.2018
- Assisted customers in product selection, enhancing overall shopping experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Trained new associates on sales techniques and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
Rise Biscuits and Donuts
12.2016 - 03.2017
- Implemented process improvements that streamlined order preparation, contributing to faster service delivery.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
Carowinds
07.2016 - 09.2016
- Implemented efficient checkout procedures, reducing wait times for customers.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor's degree - English with Concentration in Film Studies
Appalachian State University
Boone, NC12-2025
Associate's degree - Arts
Central Piedmont Community College
Charlotte, NC12-2023
High school diploma -
Ardrey Kell High School
Charlotte, NC06-2019
Skills
- Film and video production
- Adobe creative cloud (Premiere Pro, Audition, and After Effects)
- Microsoft Office and Google Workspace
- Effective communication
- Teamwork and collaboration
- Willingness to learn
- Flexible and adaptable
Timeline
Head Cashier
Lowe's Home Improvement
05.2024 - 06.2026
Sales Associate
BLACKHAWK HARDWARE
11.2021 - 01.2024
Hostess/To-Go Specialist
Red Robin
06.2021 - 11.2021
Sales Associate
Michael Kors
07.2020 - 06.2021
Customer Service Associate
Floor and Decor
07.2019 - 10.2020
Crew Member
Papa Murphy's
07.2018 - 07.2019
Sales Associate
Journeys
11.2017 - 02.2018
Crew Member
Rise Biscuits and Donuts
12.2016 - 03.2017
Sales Associate
Carowinds
07.2016 - 09.2016
Bachelor's degree - English with Concentration in Film Studies
Appalachian State University
Associate's degree - Arts
Central Piedmont Community College
High school diploma -
Ardrey Kell High School
Additional Information
- Authorized to work in the US for any employer
- Willing to relocate for a career opportunity