Olivia Long
Summary
Interactive Environmental Scientist with experience supporting technically-oriented projects. Organized and efficient to effectively prioritize work. Adept at conducting, collecting and overseeing environmental data collection, permitting and testing for air, water and waste.
Overview
8
8
years of professional experience
Work History
Environmental Scientist
Keystone Consultants
06.2023 - Current
- Performed environmental site assessments and provided remediation recommendations.
- Communicated between clients and Virginia in order to work out project details
- Served as subject matter expert (SME) on environmental regulations and policies.
- Gathered environmental data detailing water, air and soil contaminations.
- Prepared detailed scientific reports or presentations based on findings.
- Served as a technical consultant on environmental policies to maintain regulatory compliance.
- Interpreted test data to determine whether contamination existed in accordance with environmental laws.
- Managed development, design, and execution of energy conservation projects.
- Formulated and implemented long-range plans for environmental programs.
- Communicated with Virginia for permitting natural gas projects
- Delineated streams and wetlands
- Oversaw biodiesel/biofuels prototyping or development projects.
Technical Support Representative
Optimum
01.2023 - 06.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
Receptionist
Ryan & Ames
09.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitorsapositive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
Customer Service Representative
Barclays
01.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Customer Service Representative
CVS Pharmacy
12.2021 - 01.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Delivery Driver
DoorDash
04.2021 - 12.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
Barista
Starbucks
10.2020 - 04.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Server
TGI Fridays
01.2020 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Lifeguard
Swimmetro Management, Chesterfield
05.2018 - 09.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Checked pool and surrounding areas for hazardous conditions.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
Hostess
Cracker Barrel
10.2018 - 05.2019
Lifeguard
Burkwood Aquatic Club
05.2015 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Saved distressed persons using rescue techniques and equipment.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Cashier
Chic-Fil-A
09.2015 - 05.2016
Education
Bachelor of Science - Environmental Policy And Management
Everglades University
Tampa, FL06.2023
High School Diploma -
Hanover High School
Mechanicsville, VA06.2020
Skills
- Computer Proficiency
- Data Research and Analysis
- Proficient with AutoCAD
- Analysis of samples
- Standard operating procedures
- Conducting technical audits
- Hazardous waste remediation
- Compliance inspections
- Client consulting
- Technical Documentation
- Environmental research validity
- Water testing equipment utilization
- Project Management
- Safety and environmental standards
- Critical Thinking
- Teambuilding
- Delineating streams and wetlands
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Environmental Scientist
Keystone Consultants
06.2023 - Current
Technical Support Representative
Optimum
01.2023 - 06.2023
Receptionist
Ryan & Ames
09.2022 - 01.2023
Customer Service Representative
Barclays
01.2022 - 07.2022
Customer Service Representative
CVS Pharmacy
12.2021 - 01.2022
Delivery Driver
DoorDash
04.2021 - 12.2021
Barista
Starbucks
10.2020 - 04.2021
Server
TGI Fridays
01.2020 - 03.2020
Hostess
Cracker Barrel
10.2018 - 05.2019
Lifeguard
Swimmetro Management, Chesterfield
05.2018 - 09.2019
Cashier
Chic-Fil-A
09.2015 - 05.2016
Lifeguard
Burkwood Aquatic Club
05.2015 - 09.2017
Bachelor of Science - Environmental Policy And Management
Everglades University
High School Diploma -
Hanover High School
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