Olivia Lopez
St Louis,MO
Summary
Hardworking and Passionate college student working towards a B.S. in Exercise Science. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Technician
Axes Physical Therapy
09.2023 - Current
- Meticulously maintain clinic's appearance and cleanliness, ensure a welcoming and hygienic patient environment, and demonstrate a patient-centered approach by providing excellent customer service
- Ensure a safe patient environment by following infection control procedures and proper equipment handling techniques.
- Effectively facilitate patient interactions under supervision of a Physical therapist
- Assist front office with phone inquiries, patient greetings, and scheduling.
Packleader
Maryville University
09.2022 - Current
- Lead engaging campus tours, adeptly addressing queries and sourcing accurate visitor information
- Demonstrate exceptional customer service while managing the visitors' center, catering to guests and students
- Facilitate visit experience days, meticulously arranging informational packages and coordinating office operations to enhance visitor engagement.
- Promote workplace morale with positive attitude, open communication, and strong teamwork skills.
- Developed new training procedures for incoming Packleaders.
Residential Assistant
Maryville University
08.2023 - 03.2024
- Foster community engagement, respond to inquiries and uphold residential policies, contributing to a secure and respectful atmosphere.
- Participate in collaborative event planning, routine inspections, and proactive problem-solving to enhance resident satisfaction.
- Offer support and resource connections to residents in need.
- Foster a positive living-learning environment for all residents.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Documented student concerts and followed up with students after confrontations.
- Attended continuing training sessions on mental health & trauma informed techniques and methods.
Education
Bachelor of Science - Exercise Science
Maryville University
St. Louis, MO05.2026
Core 40 with Academic Honors -
Southridge High School
Huntingburg, IN05.2022
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Conflict Mediation
- Safe Space Creation
- Student Engagement
- Mental Health Support
- Diversity and Inclusion
- Crisis Management
Certification
- 12/2023 - 12/2025: Certified Medical Assistant, National Healthcareer Association
- 08/2023 - 08/2026 : Mental Health First Aid, National Council for Mental Wellbeing
Awards
- 05/2023 - Present: Deans List, Maryville University
- 08/2022 - Present: Multicultural Scholar, Maryville University
Extracurricular Activities
Saints Outside, President & Founder, Maryville University
Drama Club, General Board Member & Actor, Maryville University
St. Louis Women's Chorale Singer, STLWC
Timeline
Clinical Technician
Axes Physical Therapy
09.2023 - Current
Residential Assistant
Maryville University
08.2023 - 03.2024
Packleader
Maryville University
09.2022 - Current
Bachelor of Science - Exercise Science
Maryville University
Core 40 with Academic Honors -
Southridge High School
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