Olivia Lowell
Charlottesville,Virginia
Summary
Driven professional with excellent customer service, leadership and sales abilities. Highly organized professional establishes relationships with customers. Extensive experience in service positions having over 15 years experience in hospitality industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ella Blu
07.2023 - 07.2024
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Bartender
Cerno's Bar and Restaurant
06.2022 - 06.2023
- Provide cocktail and food service to restaurant
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Consistent attention to detail and customer focused service.
Traveling
Traveling
06.2021 - 06.2022
Bar Manager/Bartender
Lucky's Lounge and Restaurant
07.2020 - 06.2021
- Developed new signature cocktails to support bar marketing brand and increase profits
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Implemented and planned special events to boost customer numbers and profits
- Generated higher ticket averages by training employees on suggestive up-selling techniques
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Spa Manager
Healing Wizdom Spa
06.2020 - 06.2021
- Developed and implemented marketing strategies
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes
- Coordinated facility schedules to maximize usage and efficiency
- Utilized promotions, print and digital marketing to attract new clients.
Bartender Shift Manager
Our Bar
09.2017 - 06.2020
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
Esteem Medical Spa
04.2014 - 06.2017
- Ensure all spa operations comply with company policies and procedures
- Provide customer service, management support, supervise all daily operations and treatment schedules
- Managed employee reviews, training, schedules and contract negotiations
- Utilized promotions, print and digital marketing to attract new clients
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to Medical Director.
Assistant Manager
Renew MD Medical Spa
07.2011 - 12.2013
- Direct day-to-day administrative and operational functions for Medical Spa facility, providing guidance and leadership to over 10 employees
- Ordered all supplies and kept check on inventory levels
- Increased customer engagement through social media.
Education
General Studies, GED -
Reed High School
Sparks, NV01.2008
Skills
- Professional Service Standards
- Multitasking and Prioritization
- Spreadsheet Management Documentation and Reporting
- Billing and Invoicing
- Supply and Inventory Maintenance
- Cocktail Service
- Responsible Serving
- Cash Handling and Management
- Sales Development
- Organized and Detail Oriented
Certification
- Typing WPM: 65
- Microsoft Office
- Quickbooks
- Micros
- Square
- Autoclerk
- Millineum
- Demand Force
- Opera
- Pro-Solutions
Accomplishments
- Certified Esthetic Consultant- Aesthetic Academy 2015 Level IV
- Certification Certified Coolscupt Technician - Zeltiq
- 2015/2016 Las Vegas Cosmetic Surgery and Aesthetic Dermatology - Practice Management Course
- Best Western - Employee of the quarter June 2010
- BW Customer Excellence Awards - September 2010, April 2011
Timeline
Retail Sales Associate
Ella Blu
07.2023 - 07.2024
Bartender
Cerno's Bar and Restaurant
06.2022 - 06.2023
Traveling
Traveling
06.2021 - 06.2022
Bar Manager/Bartender
Lucky's Lounge and Restaurant
07.2020 - 06.2021
Spa Manager
Healing Wizdom Spa
06.2020 - 06.2021
Bartender Shift Manager
Our Bar
09.2017 - 06.2020
Assistant Manager
Esteem Medical Spa
04.2014 - 06.2017
Assistant Manager
Renew MD Medical Spa
07.2011 - 12.2013
General Studies, GED -
Reed High School
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