Summary
Overview
Work History
Education
Skills
Volunteer Experience
Organizations
Timeline
Volunteer

Olivia Lowell

Denville,NJ

Summary

Highly dedicated professional with a strong emphasis on soft skills that enhance collaboration and drive success in team environments. Effective communication skills enable clear conveyance of ideas and foster open dialogue, ensuring all voices are heard and valued. Thrives in dynamic settings, adapting quickly to new challenges with a positive attitude. Empathetic approach builds meaningful relationships and fosters a supportive and inclusive atmosphere. Problem-solving skills empower creative and determined obstacle tackling, turning challenges into growth opportunities. Guides teams with a collaborative mindset, inspiring others to reach their full potential. These soft skills not only enhance individual contributions but also strengthen overall team effectiveness.

Overview

2025
2025
years of professional experience

Work History

Shift Lead

Cold Stone Creamery
  • As a shift lead at Cold Stone Creamery, I played a crucial role in ensuring the smooth operation of the store during my shifts
  • My primary responsibilities included overseeing daily operations, managing staff, and delivering exceptional customer service in a fast-paced environment
  • I was tasked with coordinating the activities of the team, ensuring that all employees were aligned with the daily goals and delivering a high-quality experience to every customer
  • One of my key duties involved training new employees on proper procedures, customer interaction, and the art of creating our signature ice cream creations
  • I took pride in fostering a positive work environment where team members felt encouraged and motivated to excel
  • By implementing effective training techniques, I helped ensure that each staff member was equipped to handle responsibilities from operating equipment to managing the cash register
  • In addition to staff management, I was responsible for maintaining inventory levels and ensuring supplies were stocked and organized
  • This included ordering ingredients we needed
  • My attention to detail was essential in this aspect, as it helped minimize control costs and waste
  • Overall, my experience as a Shift Lead at Cold Stone Creamery honed my leadership abilities, enhanced my problem-solving skills, and deepened my understanding of effective team dynamics in a retail environment
  • This role not only strengthened my operational management skills but also reinforced the importance of delivering outstanding customer experiences in a competitive market

Shift Lead

Tropical Smoothie Cafe
  • As a shift lead at Tropical Smoothie Cafe, I held a vital role in ensuring the cafe operated smoothly while delivering exceptional customer service
  • My responsibilities included supervising daily operations, managing staff, fostering a positive team environment, and staying on top of the prep
  • One of my key focuses was maintaining high-quality food and beverage preparation, ensuring that every smoothie and menu items met our brands quality standards
  • I was also actively involved in customer engagement, greeting guests with enthusiasm and addressing their inquiries or concerns promptly
  • My leadership skills were crucial in motivating my team, promoting collaboration, and ensuring that each member felt valued and empowered to perform their best
  • In addition to operational duties, I maintained a clean and organized cafe environment, upholding health and safety standards at all times
  • My ability to remain calm under pressure and effectively resolve conflicts helped create a supportive atmosphere for both staff and customers
  • Overall, my experience as a Shift Lead not only enhanced my leadership and multitasking abilities but also reinforced my commitment to delivering exceptional service in a fast-paced environment

Participant

09.2023 - Current
  • Collaborate with students of all abilities to promote inclusion and teamwork through various physical activities
  • Develop skills in empathy, communication, and patience, enriching the school environment

Volunteer

PetSmart
01.2023 - Current
  • Assisted with the care of adoptable cats, contributing to their well-being and supporting adoption events
  • Fostered community engagement and a greater appreciation for animal welfare

Education

County College of Morris

High School -

Morris Knolls High School
06.2025

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Technical knowledge
  • Positive Attitude
  • Cash Handling
  • Problem-Solving
  • Team Leadership
  • Customer Service Management
  • POS System Operation
  • Team Collaboration and Leadership
  • Training Assistance

Volunteer Experience

  • Volunteer, PetSmart, 01/23 - Present, Assisted with the care of adoptable cats., Supported adoption events and fostered community engagement.
  • Participant, Unified PE Program, 09/23 - Present, Collaborate with students of all abilities to promote inclusion and teamwork., Develop skills in empathy, communication, and patience.

Organizations

  • Chaine des Rotisseurs, Engage in a prestigious culinary society dedicated to culinary excellence.
  • Food Truck Project, County College of Morris, Collaborate with classmates to operate a food truck, showcasing culinary creativity and community engagement.

Timeline

Participant

09.2023 - Current

Volunteer

PetSmart
01.2023 - Current

High School -

Morris Knolls High School

Shift Lead

Cold Stone Creamery

Shift Lead

Tropical Smoothie Cafe

County College of Morris

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Olivia Lowell