Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Luque

Carrollton,VA

Summary

Seasoned Senior Operations Professional with background in optimizing productivity and enhancing operational efficiencies. Display strong leadership skills, capability to streamline processes, and ability to foster team collaboration. Past roles exhibit successful management of cross-functional teams and establishment of strategic partnerships for business growth.

Overview

16
16
years of professional experience

Work History

Senior Operations Advisor

USAF
Hampton , VA
11.2021 - 08.2024
  • Developed and implemented operational processes to increase efficiency and productivity.
  • Analyzed data to identify potential areas of improvement in the operations process.
  • Led cross-functional teams to develop innovative strategies for streamlining operations.
  • Created detailed documentation outlining standard operating procedures, policies, and regulations.
  • Established quality control standards to ensure customer satisfaction with products and services.
  • Developed performance metrics to measure the effectiveness of operational activities.
  • Conducted regular meetings with staff members to review progress on projects and provide feedback.
  • Performed root cause analysis of issues within the organization's operations system.
  • Ensured compliance with federal, state, and local laws related to operational activities.
  • Identified gaps in current systems that could be addressed through automation or improved workflow design.
  • Resolved conflicts between customers or vendors by providing clear communication regarding policy changes or decisions made by upper management.
  • Evaluated employee performance through regular reviews and provided guidance on how they can reach their goals more efficiently.
  • Provided technical support when needed in order to maintain smooth operation of all systems used by the organization.
  • Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Built strong operational teams to meet process and production demands.
  • Enforced federal, state, local and company rules for safety and operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Measured and reviewed performance via KPIs and metrics.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Structured HR consulting services to support clients during organizational developments and changes.

Senior Training Instructor

USAF
Montgomery, AL
06.2019 - 11.2021
  • Created instructional materials such as job aids, manuals, handouts, and multimedia visual aids to facilitate learning.
  • Mentored new employees on their job duties by providing guidance and support throughout their onboarding process.
  • Provided individualized instruction for employees who needed additional help with specific tasks or processes.
  • Organized workshops, seminars, webinars, and other events to promote professional development and enhance knowledge base among staff members.
  • Monitored employee performance during training sessions to assess understanding of topics covered and provided feedback when necessary.
  • Evaluated effectiveness of training programs by collecting data from participants through surveys, questionnaires, focus groups,.
  • Designed virtual classroom activities using web-based technologies such as Adobe Connect and WebEx Training Center.
  • Coached trainers on effective delivery methods based on best practices in adult education theory.
  • Collaborated with subject matter experts to develop content for various courses delivered in instructor-led settings.
  • Adapted existing material for use in online learning environments utilizing eLearning authoring tools such as Articulate Storyline or Captivate.
  • Updated course materials regularly according to changes in policies or procedures within the organization.
  • Researched industry trends related to corporate training and development strategies and identified opportunities for improvement.
  • Compiled feedback from trainees regarding overall satisfaction with program offerings and suggested improvements where necessary.
  • Communicated with other instructors regarding curriculum changes and updates.
  • Created successful class and activity plans based on student needs and objectives.
  • Coached teachers on how to improve classroom management, teaching strategies and student engagement.
  • Encouraged development of communication and critical thinking skills through moderated class lectures.
  • Managed and organized class records and reports.
  • Evaluated students to uncover learning deficiencies and devise improvement plans.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.

Senior Resource Manager

USAF
Pensacola, Florida
02.2018 - 06.2019
  • Facilitated onboarding of new hires including orientation, training, and paperwork completion.
  • Enforced company policies and procedures related to safety standards and regulations.
  • Investigated complaints from staff members regarding performance or misconduct issues.
  • Coached managers on effective management practices such as communication techniques and conflict resolution skills.
  • Collaborated with department heads to develop staffing plans that meet current needs while considering future growth goals.
  • Maintained accurate records of personnel activities in compliance with applicable laws and regulations.
  • Oversaw payroll processing functions to ensure accuracy of calculations for wages, deductions, bonuses.
  • Participated in internal audits of HR operations to verify adherence to established policies and procedures.
  • Organized professional development activities such as seminars or workshops aimed at improving workforce skillsets.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.

Aviation Resource Manager

USAF
Glendale, AZ
07.2008 - 08.2018
  • Developed and maintained comprehensive resource management system for aviation personnel.
  • Monitored and reported on operational performance of assigned staff, providing feedback to supervisors and managers.
  • Conducted detailed analysis of aviation resources available and identified potential areas for improvement.
  • Organized training sessions to ensure that all personnel were up-to-date on the latest industry regulations and standards.
  • Ensured compliance with safety regulations through regular inspections of aircraft, equipment, and facilities.
  • Created detailed reports outlining current resource levels versus projected needs for future projects.
  • Provided technical advice and guidance related to the efficient use of aviation resources.
  • Researched new technologies related to aviation resource management, making recommendations as appropriate.
  • Communicated regularly with stakeholders regarding progress towards goals set forth in the organization's strategic plan.
  • Maintained accurate records pertaining to staff availability, aircraft maintenance schedules., ensuring accuracy at all times.
  • Reviewed existing processes related to resource management and developed plans for improvement where needed.
  • Participated in meetings and discussions concerning changes or updates made to policies governing the use of aviation resources.
  • Managed inventory control systems designed for tracking items such as spare parts or tools used during maintenance activities.
  • Provided oversight during emergency situations involving aircraft or personnel, ensuring a safe outcome whenever possible.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
  • Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
  • Prepared and presented detailed reports on transportation performance metrics to senior management.
  • Designed and executed training programs on transportation safety standards and operational best practices.
  • Ensured strict compliance with federal, state, and local transportation regulations, avoiding fines and penalties.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Handled departmental scheduling to maintain proper staffing for shifts.

Program Manager

USAF
Seattle, WA
08.2014 - 02.2018
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Oversaw program compliance with requirements, schedule and budget.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
  • Implemented plans designed for individual's specific needs.
  • Controlled expenditures and reported monthly actual performance.
  • Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Associate of Science - Instructor of Technology And Military Science

Community College of The Air Force
Montgomery, AL
01-2021

Bachelor of Arts - Psychology

University of Arizona
Tucson, AZ
07-2020

Associate of Science - Aviation Resource Management

Community College of The Air Force
Montgomery, AL
01-2014

Skills

  • Cross-functional team leadership
  • Operational Excellence
  • Workflow Optimization
  • Incidents management
  • Process Improvement
  • Data Analysis
  • Program Administration
  • Performance monitoring
  • Performance reporting
  • Customer Service
  • Organizational Management
  • Process Improvements
  • Microsoft Office expertise
  • Policies and procedures implementation
  • Resource Coordination
  • Team Building/Leadership
  • Schedule Management
  • Decision-Making

Timeline

Senior Operations Advisor

USAF
11.2021 - 08.2024

Senior Training Instructor

USAF
06.2019 - 11.2021

Senior Resource Manager

USAF
02.2018 - 06.2019

Program Manager

USAF
08.2014 - 02.2018

Aviation Resource Manager

USAF
07.2008 - 08.2018

Associate of Science - Instructor of Technology And Military Science

Community College of The Air Force

Bachelor of Arts - Psychology

University of Arizona

Associate of Science - Aviation Resource Management

Community College of The Air Force

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Olivia Luque