Olivia Maberry
Liberty,MO
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at LoanDepot. Excelled in client support and mortgage lending regulations, achieving sales targets through exceptional interpersonal communication skills and detailed customer account management. Demonstrates a strong commitment to customer relationship building and data analysis, ensuring high levels of client satisfaction.
Overview
8
8
years of professional experience
Work History
Home Service Sales Representative
Mellohome - LoanDepot
07.2024 - 01.2025
- Handled 200-300 calls per day on an outbound and inbound dialer.
- Made outbound calls to loanDepot customers to discuss solar, home improvement and ADT home security services.
- Followed up with leads to provide information and assistance.
- Met and exceeded sales targets and goals.
- Ensured a high level of care and attention to detail and customer needs.
- Responsible for all transaction milestones by tracking initial handoff between consumer and referral partners.
- Effectively communicates with multiple parties across various businesses and interacte with customers in a friendly, concise, and professional manner.
Customer Lending Representative
LoanDepot
02.2024 - 07.2024
- Handled 300-400 calls per day on an outbound dialer.
- Provided excellent customer service to prospective customers.
- Verified information submitted by the consumer through an online inquiry.
- Identified customers goals and objectives.
- Sent quality lead transfers to our Loan Officers to lock a mortgage loan.
Financial Services Operations Representative
SS&C Technologies
02.2022 - 08.2023
- Provided mutual fund transaction processing services with a customer focused approach.
- Provided proactive and innovative solutions to customers.
- Responsible for standard, repeatable tasks that require limited judgement and decision making.
- Handled service requests such as purchases, redemptions, transfers, exchanges, account maintenance and new account set-up.
- Reviewed transactions for quality, ensuring the accuracy of the work entered.
- Occasionally worked with clients over the phone to resolve complex issues.
- Provided world class service to our customers by processing service requests that come to the team through various channels including, email, facsimile and mail.
Specialty Sales Associate
Target
03.2021 - 01.2022
- Prioritize guest interaction and engagement while balancing tasks.
- Ensure regular and promotional signing is set accurately for defined categories and be knowledgeable of products and promotion.
- Accurately execute backroom fills, inclusive of replenishment needs and guest requests.
- Solve for guest needs effectively by using resources available.
- Have a welcoming and helpful attitude towards guest and other team members to work as a team.
Seasonal Sales Associate
Bath & Body Works
11.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Kidzone Counselor
Liberty Public School District
08.2019 - 07.2020
- Cared for kids grade K-5th by preparing snacks and assisting with after school homework.
- Organized fun activities and games to keep children engaged and entertained.
- Adapted to children's moods and needs to provide support.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Communicated positively with children and guardians.
Sales Associate
Ross Dress for Less
08.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Kennel Attendant
Veterinary Center of Liberty
05.2017 - 08.2018
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
Education
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Liberty High School
Liberty05-2018
Skills
- Customer Service
- Client Support
- Mortgage Lending Regulations
- Customer Account Management
- Organized
- Detail Oriented
- Representative Experience
- Sales Expertise
- Customer Relations
- Customer Relationship Building
- Interpersonal Communication Skills
- Data Analysis
Timeline
Home Service Sales Representative
Mellohome - LoanDepot
07.2024 - 01.2025
Customer Lending Representative
LoanDepot
02.2024 - 07.2024
Financial Services Operations Representative
SS&C Technologies
02.2022 - 08.2023
Specialty Sales Associate
Target
03.2021 - 01.2022
Seasonal Sales Associate
Bath & Body Works
11.2020 - 03.2021
Kidzone Counselor
Liberty Public School District
08.2019 - 07.2020
Sales Associate
Ross Dress for Less
08.2018 - 10.2019
Kennel Attendant
Veterinary Center of Liberty
05.2017 - 08.2018
Metropolitan Community College
High School Diploma -
Liberty High School
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