Olivia MacGill
Customer Service Team Lead
Moseley,VA
Summary
Well-qualified Customer Service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Customer Service Team Lead
Publix Grocery Store
10.2017 - 09.2023
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Pre-School Asistant Teacher
Woodlake Child Development Center
03.2017 - 10.2017
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
Customer Service Associate
Martin’s Grocery Store
04.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts -
John Tyler Community College
Richmond . VA01.2018
Advanced Diploma -
Clover Hill High School
Richmond, VA06.2016
Skills
- Analytical and Critical Thinking
- Excellent Communication
- Flexible and Adaptable
- Customer Relations
- Quality Assurance Controls
- Complaint Resolution
Timeline
Customer Service Team Lead
Publix Grocery Store
10.2017 - 09.2023
Pre-School Asistant Teacher
Woodlake Child Development Center
03.2017 - 10.2017
Customer Service Associate
Martin’s Grocery Store
04.2016 - 02.2017
Associate of Arts -
John Tyler Community College
Advanced Diploma -
Clover Hill High School
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