Olivia Macias
Avondale,AZ
Summary
Dynamic Behavior Specialist with a proven track record at Autism Charter School, adept at implementing data-driven behavior interventions and fostering collaborative teamwork. Skilled in emotional regulation techniques and effective communication, I successfully enhanced student engagement and safety, ensuring optimal learning environments for individuals with autism spectrum disorders.
Overview
11
11
years of professional experience
Work History
Behavior Specialist
Autism Charter School
03.2025 - Current
- Collaborated with educators to integrate behavioral strategies into classroom routines.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.
- Designed visual supports and environmental modifications to promote optimal learning environments for students with behavioral challenges.
- Conducted observations and assessments to identify student needs and progress.
- Engaged with families to provide support and resources for behavior management at home.
- Utilized data tracking tools to analyze behavioral trends and inform interventions.
- Assisted in crisis intervention planning, ensuring safety and well-being of students during challenging situations.
Professional Health Provider
Choices Community Housing
06.2022 - Current
- Participated in training sessions to enhance knowledge of healthcare protocols and procedures.
- Ensured cleanliness and safety standards within the facility to promote health best practices.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
- Delivered culturally sensitive care tailored to diverse populations'' unique needs.
- Developed strong relationships with patients and families, fostering trust and open communication.
- Optimized electronic health records management, ensuring accurate documentation and data security.
- Maintained compliance with regulatory requirements by staying updated on industry standards and best practices.
- Advocated for patient needs within the healthcare system, promoting optimal care delivery in challenging cases.
- Improved patient satisfaction by providing compassionate and efficient care.
Leasing Specialist
MG Properties
05.2017 - 06.2022
- Facilitated property leasing processes, ensuring compliance with regulations and company policies.
- Conducted market analysis to determine competitive rental pricing and enhance leasing strategies.
- Managed tenant inquiries and provided exceptional customer service to improve satisfaction rates.
- Prepared lease agreements, ensuring accuracy and adherence to legal requirements for all transactions.
- Collaborated with marketing teams to develop effective promotional materials for property listings.
- Streamlined application processing by implementing efficient tracking systems for prospective tenants.
- Developed relationships with local businesses to enhance community presence and attract new tenants.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Mortgage Loan Officer Assistant
Alterra Home Loans
01.2015 - 05.2017
- Assisted loan officers in processing mortgage applications, ensuring compliance with regulations and guidelines.
- Coordinated communication between clients and lenders to facilitate smooth transaction processes.
- Managed documentation and maintained organized records for mortgage files, enhancing retrieval efficiency.
- Reviewed loan applications for accuracy, identifying discrepancies, and resolving issues promptly.
- Utilized loan origination software to input data, track progress, and update client information systematically.
- Supported loan officers in preparing presentations for client meetings, showcasing product offerings effectively.
- Implemented process improvements that streamlined application workflows and reduced turnaround times for approvals.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
- Supported loan officers with application processing, ensuring timely completion for quicker decisions.
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Developed strong relationships with real estate agents, increasing referral opportunities for mortgage loans.
- Participated in weekly team meetings to exchange ideas for continuous improvement initiatives within the department.
- Ensured accurate record-keeping by diligently organizing digital files related to each mortgage application.
- Enhanced team productivity through effective organization and management of loan documents.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Answered inquiries and provided superior customer service to clients.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Education
High School Diploma -
Calexico High School
Calexico, CA06-1995
Graduate Certificate - Massage Therapist, Nutrition, Yoga Intructor
Southwest Institue of Healing Arts
Tempe, AZ01-2012
Skills
- Positive reinforcement
- Emotional regulation techniques
- Verbal and written communication
- Behavior intervention
- Autism spectrum disorders
- Direct instruction method
- Positive reinforcement strategies
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Classroom management
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Motivating students
- Collaborative teamwork
- Relationship building
- Parent-teacher collaboration
- Social skills development
- Self motivation
- Health and safety regulations
- Conflict resolution
- Professionalism
- Adaptability
- Child development
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Cooking
- Hiking
- Playing Sports
- Adventure Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Passionate about balancing physical health with mental and emotional wellness
- Dancing
- Regularly practice mindfulness and meditation for overall wellness
- Swimming
- Yoga
- Photography
- Creative Writing
Timeline
Behavior Specialist
Autism Charter School
03.2025 - Current
Professional Health Provider
Choices Community Housing
06.2022 - Current
Leasing Specialist
MG Properties
05.2017 - 06.2022
Mortgage Loan Officer Assistant
Alterra Home Loans
01.2015 - 05.2017
High School Diploma -
Calexico High School
Graduate Certificate - Massage Therapist, Nutrition, Yoga Intructor
Southwest Institue of Healing Arts
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