Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Mack

Huntsville

Summary

Takes pride in providing excellent customer service and creating satisfying experiences for customers. Skilled in meeting customers needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dog Sitter

Adam And Krystal Wilkerson
04.2024 - Current
  • Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Kept accurate records of each dog's needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
  • Communicated professionally with pet owners via phone, email, and text.

Cashier

The Ninety Nine Boutique
11.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Dog Sitter

Debra Horning
08.2023 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Contributed to client's peace of mind by sending regular updates on their pets, including photos and videos.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.

Server

Another Broken Egg Cafe
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Cashier

Chick-Fil-A
05.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

No Degree - General Studies

Calhoun Community College
Huntsville, AL

No Degree - Pre Diagnostic Medical Sonography

Wallace State Community College - Hanceville
Hanceville, AL
12.2026

High School Diploma -

Virgil Grissom High School
Huntsville, AL
05.2022

Skills

  • Reliable Customer Service
  • Customer Communication
  • Work Ethic and Integrity
  • Patience and Empathy
  • Written and verbal communication
  • Professionalism and Courtesy
  • Retail Merchandising
  • Relationship Building
  • Team Leadership
  • Guest Engagement
  • Customer service standards
  • Adaptive Learning

Certification

BLS Certificatiom

Timeline

Dog Sitter

Adam And Krystal Wilkerson
04.2024 - Current

Cashier

The Ninety Nine Boutique
11.2023 - Current

Dog Sitter

Debra Horning
08.2023 - Current

Server

Another Broken Egg Cafe
05.2022 - Current

Cashier

Chick-Fil-A
05.2020 - 05.2022

No Degree - General Studies

Calhoun Community College

No Degree - Pre Diagnostic Medical Sonography

Wallace State Community College - Hanceville

High School Diploma -

Virgil Grissom High School

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Olivia Mack