Olivia Maddox
SNEADS FERRY,NC
Summary
Motivated individual skilled in building customer relationships and understanding customer needs to provide superior customer service.
Overview
10
10
years of professional experience
Work History
Customer Service / Line Cook
Maine Lobstah Shack
07.2022 - Current
- Provide exceptional customer service, addressing client concerns promptly and efficiently.
- Manage grill station effectively handling multiple orders simultaneously while maintaining quality standards.
- Restock and rotate food items according to expiry dates
- Collaborate with other staff to streamline kitchen processes for increased efficiency.
- Mentor and train new team members, fostering a positive culture of teamwork and collaboration.
Office Assistant
Maddox Real Estate Group, LLC
06.2014 - 07.2022
- Performed administrative tasks and professional front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Organized, stocked, purchased and maintained office supplies.
- Managed online communications from social media, email and website sources.
In Home Childcare Provider
Self Employed
01.2017 - 01.2022
- Provided child care while attending Early Childhood classes in high school with age groups infant - pre-teen
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Customer Service
Top Golf
06.2021 - 12.2021
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Responded to customer requests for products, services, and company information.
- Managed food resources, memorized orders, and coordinated customer service.
Education
Business
Cape Fear Community College
05.2026
High School Diploma -
Entrada High School
Sandy, UT12.2021
Skills
- Organized
- Structured
- Friendly
- Outgoing
- Team player
- Excellent communication skills
- Social skills
- Collaboration
- Document use
- Planning
- Adaptability
- Social media
- Calendar management
- Goal setting
Timeline
Customer Service / Line Cook
Maine Lobstah Shack
07.2022 - Current
Customer Service
Top Golf
06.2021 - 12.2021
In Home Childcare Provider
Self Employed
01.2017 - 01.2022
Office Assistant
Maddox Real Estate Group, LLC
06.2014 - 07.2022
Business
Cape Fear Community College
High School Diploma -
Entrada High School
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