Olivia Mallendick
Cleveland,OH
Summary
Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and provides consumers with positive experiences . Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Able to retain information to easily communicate it to customers.
Overview
7
7
years of professional experience
Work History
Season Ticket Representative
Playhouse Square
Cleveland, OH
03.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Guest Service Representative
Michael Schwartz Library
Cleveland, OH
08.2021 - 03.2022
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
Youth Mentor
True2U
Cleveland, OH
10.2020 - 03.2022
- Increased youth engagement by incorporating interactive activities and group discussions in Zoom mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Strengthened leadership abilities in youths by providing opportunities for them to take on responsibilities within group activities or projects.
Sales Associate
Aeropostale
Toledo, United States
06.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Bachelor of Arts - Theatre Design/Tech
Cleveland State University
Cleveland, OH06.2023
High School Diploma -
Whitmer High School
Toledo, OH06.2019
Skills
- Theatre experience
- Thinking fast on their feet
- Public speaking
- Good with children
- Retaining knowledge
- Audience view proficiency
- Digital ticketing sales
- Remote customer service
Timeline
Season Ticket Representative
Playhouse Square
03.2022 - Current
Guest Service Representative
Michael Schwartz Library
08.2021 - 03.2022
Youth Mentor
True2U
10.2020 - 03.2022
Sales Associate
Aeropostale
06.2018 - 03.2020
Bachelor of Arts - Theatre Design/Tech
Cleveland State University
High School Diploma -
Whitmer High School