Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Olivia Malott

Batavia,OH

Summary

Adept at customer service and conflict resolution, demonstrated through a dynamic role at Ivy Hills Country Club, enhancing guest satisfaction and operational efficiency. Skilled in lab equipment troubleshooting, showcasing versatility and a quick learning ability. Achieved significant improvements in service delivery by leveraging multitasking skills and a proactive approach to problem-solving.

Overview

1
1
year of professional experience

Work History

Fulfillment Team Member

Target
Milford, OH
11.2024 - Current
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Limited damage to products and orders by using care when choosing items.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Labeled boxes and placed in outbound collection areas.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Resolved customer complaints promptly and professionally.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Followed all safety protocols while operating warehouse machinery and driving forklifts.
  • Assembled boxes or other containers for packing goods prior to shipment.

Server

Ivy Hills Country Club
Newtown, OH
05.2024 - 07.2024
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Responded to ad hoc cleaning duties at end of shift.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stocked service areas with supplies during slow periods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Informed customers of daily specials and signature menu items.

Education

Bachelor of Science - Biochemistry

Mount St. Joseph University
Delhi, OH
05-2028

High School Diploma -

Williamsburg High School
Williamsburg, OH
05-2024

Skills

  • Gel electrophoresis
  • Microscopy techniques
  • Lab equipment troubleshooting
  • Biohazard disposal
  • Quick learner
  • Customer service
  • Multitasking
  • Conflict resolution

Affiliations

  • Crocheting
  • Reading
  • Pickleball

Timeline

Fulfillment Team Member

Target
11.2024 - Current

Server

Ivy Hills Country Club
05.2024 - 07.2024

Bachelor of Science - Biochemistry

Mount St. Joseph University

High School Diploma -

Williamsburg High School

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Olivia Malott