Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Olivia Manning

North Haven,CT

Summary

Customer-oriented Supervisor with two years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the retail industry, best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

3
3
years of professional experience

Work History

Key Holder

Francescas
Farmington , CT
02.2024 - Current
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Replenished merchandise displays throughout the store as needed.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.

Supervisor

Lucky Brand
Farmington , CT
01.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.

Packaging Assistant

Mizzi Cosmetics
Middletown, CT
11.2020 - 12.2022
  • Collaborated with production team to ensure efficient workflow.
  • Organized, labeled, and stored all incoming packaging materials.
  • Assembled product packages according to customer specifications.
  • Processed orders accurately and efficiently to meet customer deadlines.
  • Ensured proper labeling and documentation of all shipments before leaving the facility.
  • Utilized computer systems for tracking orders, generating invoices, and updating records.

Education

Bachelor of Science - Fashion Marketing And Merchandising

Sacred Heart University
Fairfield, CT
12.2024

High School Diploma -

Mercy High School
Middletown
05.2020

Skills

  • Schedule Development
  • Staff Management
  • Processes and Procedures
  • Business Planning
  • Goal-Oriented

Accomplishments

  • Dean's List Fall 2022, Spring 2023
  • Phi Theta Kappa Honor Society 2023-Present

Timeline

Key Holder

Francescas
02.2024 - Current

Supervisor

Lucky Brand
01.2022 - Current

Packaging Assistant

Mizzi Cosmetics
11.2020 - 12.2022

Bachelor of Science - Fashion Marketing And Merchandising

Sacred Heart University

High School Diploma -

Mercy High School

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Olivia Manning