Olivia March
Atlanta,GA
Summary
Skilled administrator with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business needs and sales excellence. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
8
8
years of professional experience
Work History
Logistics & Administrative Specialist
FM Productions
Huntsville, AL
11.2014 - 12.2018
- Tracked time spent on assignments each day for productivity reporting.
- Maintained accurate stock records and schedules.
- Forecasted manpower requirements based on daily workload and company targets.
- Coordinated quarterly business reviews alongside senior management.
- Produced weekly status reports detailing logistic operations and problems.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
- Worked with vendors to schedule more than 2 daily pickups and 5+ weekly deliveries.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Logistics Coordinator
FM Productions
Huntsville, AL
09.2013 - 12.2014
- Established long-term customer relationships through prompt and courteous service.
- Oversaw hiring and training of 6 new employees each quarter.
- Conducted monthly inventories of materials on the work floor.
- Reported carrier-performance metrics and monthly costs reports to executive team.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Managed office supplies, vendors, organization and upkeep.
Support Manager
Pet Supplies Plus
Atlanta, Georgia
03.2011 - 08.2013
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Recorded and filed employee benefit, salary and annual evaluation information.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Conducted store inventories once per quarter.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Coached the team on effective up-selling and cross-selling methods.
Education
Business Administration GPA:3.6
University of West Alabama
Livingston, AL2019
Skills
- Adaptability
- Project management
- Excellent time management
- Vendor relationship management
- Supply system accounting
- Accounts receivable
- Training expertise
- Effective problem-solving skills
- Team development
- Excellent sense of direction
Timeline
Logistics & Administrative Specialist
FM Productions
11.2014 - 12.2018
Logistics Coordinator
FM Productions
09.2013 - 12.2014
Support Manager
Pet Supplies Plus
03.2011 - 08.2013
Business Administration GPA:3.6
University of West Alabama
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