Olivia Markovitz
Cleveland,OH
Summary
To obtain a part-time position where I can apply my knowledge and skills to improve a company’s customer service. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
ViaQuest
Parma Ohio
10.2023 - 01.2024
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Scheduled daily and weekly care hours for client caseload.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Educated clients and family members on relevant topics to support independent living.
- Administered medication as directed by physician.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Delivery Driver
Amazon
Cleveland, OH
05.2022 - 08.2022
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Filled out load paperwork and DOT-mandated log books.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Fostered positive working relationships with regular customers.
- Expedited deliveries to meet customer deadlines and requirements.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Verified accuracy of all deliveries against order forms.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Deli Worker
Marc’s
02.2019 - 06.2019
- Welcomed customers and answered their questions
- Took deli orders; slice and weigh all meat
- Lifted products up to 20lbs
- Cleaned and sanitize dishes and deli equipment
- Cooked different types of meat such as chicken
- Stocked the deli work station
- Worked in a team setting to accomplish daily tasks and goals.
Education
Old Brook High School
Cleveland, OH06.2019
Skills
- Heartsaver First Aid
- Supportive Personality
- Medical Records Management
- Medical office administration
- Caring Companionship
- Client Records Management
- Transportation
- Resident Care Associate
- Direct Patient Care
- CPR Certification
- Chauffeuring
- Emergency Response
- Fast Learner
- CPR/AED
- Personal Care Worker
- Compassionate Caregiving
References
- Rita, 1440-864-9143
- Miss Hawkings, (440)319-3370
Timeline
Direct Support Professional
ViaQuest
10.2023 - 01.2024
Delivery Driver
Amazon
05.2022 - 08.2022
Deli Worker
Marc’s
02.2019 - 06.2019
Old Brook High School