Olivia Marrochello
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Project Coordinator
Mass General Brigham- Department of Neurosurgery
Boston, MA
05.2025 - Current
- Responsible for submitting invoices and ensuring timely payment to suppliers
- Performed data reviews for quality improvement projects, such as incidence of readmission and reoperation, success of the PACU pathway initiative, and completion of MRSA swabs
- Oversaw clinical trial billing tasks including creation of invoices for new charges, collection of overdue payments, and review of study protocols to verify eligible invoiceable items
- Created and submitted journal entries and invoices for the monthly financial close, including transfer of surgery revenue to assisting surgeons, payment to other department for use of space and services, and charges for PA on-call sessions
- Reported on quarterly OR utilization at South Shore Hospital
- Tracked expenditures of continuing medical education allowance for advanced practice providers
- Trained Practice Operations Assistants on expense reports workflow and policies, and handled reimbursements for several doctors
- Managed office supply and computer equipment ordering
- Distributed monthly billing report to surgeons
- Obtained insurance authorizations for imaging and surgeries
Postpartum Program Coordinator
Boston Medical Center- Department of Obstetrics and Gynecology
Boston, MA
05.2021 - 05.2025
- Formed pathways with BMC Primary Care departments to transition patients to ongoing healthcare once leaving the care of OB/GYN
- Secured timely follow-up appointments with Primary Care for patients with risk factors such as diabetes, hypertension or other cardiovascular conditions
- Connected over 1,000 dyads and counting to breastfeeding resources
- Ensured that 90% of the approximately 150 BMC patients delivering monthly completed at least one postpartum appointment and 65% completed two
- Conducted training sessions for new hires and front desk employees
- Coordinated scheduling high risk postpartum patients into Bridge Clinic for hypertension and medication management.
- Designed workflow for remote blood pressure monitoring program to effectively screen for postpartum patients with dangerous blood pressure ranges
- Covered BMC’s Accountable Care Organization Metric tracking for extended time to ensure that BMC met the ACO metric of 95% patients engaging in prenatal care in their first trimester
- Re-engaged postpartum patients with substance use disorder after they had been lost to care for at least 3 months. About 10 patients a month were reconnected.
- Covered role of Prenatal Care Coordinator for extended time. During this time, monitored prenatal appointment access and maintained on-hold appointments for late registration patients.
- Developed workflow to transition responsibility of scheduling for breastfeeding clinic to referral coordinators.
Administrative Assistant
Beantown Physio, Inc.
Brookline, MA
10.2019 - 05.2021
- Verified insurance eligibility and obtained authorizations
- Assisted with billing operations including resolving unpaid claims, settling disputes with insurance companies and ensuring receipt of payment
- Tracked completion of progress notes and correspondence with patients’ primary care providers
- Possessed knowledge of ICD codes and procedures codes
- Managed the schedule of approximately 40 patients per day
Education
MBA - Health Sector
Boston University- Questrom School of Business
05-2026
Bachelor of Science - Health Sciences
Boston University- Sargent College
05-2020
Certification
Lean Six Sigma Green Belt
Timeline
Senior Project Coordinator
Mass General Brigham- Department of Neurosurgery
05.2025 - Current
Postpartum Program Coordinator
Boston Medical Center- Department of Obstetrics and Gynecology
05.2021 - 05.2025
Administrative Assistant
Beantown Physio, Inc.
10.2019 - 05.2021
MBA - Health Sector
Boston University- Questrom School of Business
Bachelor of Science - Health Sciences
Boston University- Sargent College