Olivia Marshall
Woodland Hills,California
Summary
Adept at customer service and computer proficiency, I excelled as a Front Desk Receptionist at LA Fitness as well as previous hospitality focused roles, where I enhanced guest relations and spearheaded a streamlined check-in process. My proactive approach in managing calls and appointments significantly contributed to a welcoming and efficient front office environment, showcasing my commitment to excellence and attention to detail. Developed strong customer service and administrative skills in a fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits; processed fees, payments and renewals
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel as well as generating new leads for the company.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Personal Assistant
Lindley Griffin
02.2023 - 12.2024
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Collected room deposits, fees, and payments.
Education
No Degree - Digital Marketing
HubSpot Academy
Online11-2024
High School Diploma -
Spanish Fort High School
Spanish Fort, AL05-2017
Skills
- Customer service
- Time management
- Telephone etiquette
- Appointment scheduling
- Guest relations
- Customer assistance and interaction
- Payment processing
- Computer proficiency
- Call answering and routing
- Problem-solving
- Attention to detail
- Listening skills
Timeline
Front Desk Receptionist
LA Fitness
04.2024 - Current
Personal Assistant
Lindley Griffin
02.2023 - 12.2024
No Degree - Digital Marketing
HubSpot Academy
High School Diploma -
Spanish Fort High School
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