Olivia Martinez
CPS Investigator III
Harlingen,TX
Summary
Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance.
Compassionate Case Manager experienced in First Episode Psychosis environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
15
15
years of professional experience
Work History
CPS Investigator III
Child Protective Services
09.2021 - Current
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
- Facilitated successful reunification of children with their families by providing support and resources.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Improved interagency communication by collaborating closely with law enforcement, school personnel, healthcare providers, and community organizations.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Promoted family stability by connecting clients to appropriate community resources such as housing assistance, mental health services, or substance abuse treatment programs.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
- Ensured timely completion of required paperwork for accurate reporting purposes and efficient case management processes.
- Performed home visits regularly to monitor progress in the implementation of case plans and assess ongoing safety concerns.
- Adhered to all legal requirements throughout investigations while demonstrating knowledge of relevant laws and regulations.
- Provided ongoing support to families post-investigation, monitoring progress towards established goals and adjusting case plans as needed.
- Documented all relevant information by filling out forms and completing case reports.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented programs to support children's mental health and well-being.
Case Manager Specialist
Tropical Texas Behavioral Health
11.2019 - 08.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Administrative Coordinator
Health Care Unlimited Inc.
05.2017 - 05.2019
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Health Information Management Clerk
Harlingen Medical Center
11.2009 - 01.2017
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Secured medical records against loss or unauthorized access.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Supported smooth admission and discharge processes by handling associated documents.
Education
Master of Science - Counseling
Grand Canyon University
Phoenix, AZ06.2023
Bachelor of Science - Counseling
Grand Canyon University
Phoenix, AZ02.2017
Skills
- Verbal and Written Communication
- Home Visits and Inspections
- Interdisciplinary Collaboration
- Intervention Plans
- Social Work
- Client Advocacy
- Case Needs Assessment
- Crisis Intervention
- Family Education Programs
- Resource Identification
- Community Outreach
- Income Verification
- Alcohol and Substance Abuse
- Motivational Interviewing
- Multitasking and Organization
- Educational Strategies
- Telephone Etiquette
- Managing Patient Cases
- Trauma-Informed Care
- Mental and Physical Assessments
- Large Caseloads
- Documentation
References
Gilda Ruiz TTBH Co-Worker
956-532-4686
Rodney Molina
(Former TTBH Co-Worker)
956-877-0513
Veronica Leal CPS Investigator
955-200-2945
Timeline
CPS Investigator III
Child Protective Services
09.2021 - Current
Case Manager Specialist
Tropical Texas Behavioral Health
11.2019 - 08.2021
Administrative Coordinator
Health Care Unlimited Inc.
05.2017 - 05.2019
Health Information Management Clerk
Harlingen Medical Center
11.2009 - 01.2017
Master of Science - Counseling
Grand Canyon University
Bachelor of Science - Counseling
Grand Canyon University
Similar Profiles
DTERRAINIQUE MURRYDTERRAINIQUE MURRY
Child Protective Investigator at Child Protective ServicesChild Protective Investigator at Child Protective Services
Sara CarsonSara Carson
Administrative Assistant CVS/Adoptions at Department of Child Protective ServicesAdministrative Assistant CVS/Adoptions at Department of Child Protective Services
Maria WoodardMaria Woodard
Social Services Specialist at Child Protective Services- State of MississippiSocial Services Specialist at Child Protective Services- State of Mississippi
Alexa GonzalezAlexa Gonzalez
Children's Ministry Assistant at First Baptist Church BryanChildren's Ministry Assistant at First Baptist Church Bryan
Jonathan MontalvoJonathan Montalvo
Member Service Specialist at Advance Call Center TechnologiesMember Service Specialist at Advance Call Center Technologies