OLIVIA MARTINEZ

Front Office Manager

hampton inn frisco

Frisco

06.2022 - Current

Established strong relationships with corporate clients in order to foster repeat business opportunities.
Coordinated with other departments to ensure smooth running of the entire hotel operation.
Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Established effective communication between team members in order to foster a positive work environment.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Greeted guests upon arrival and provided assistance throughout the event.
Answered questions regarding menu items and assisted guests in making selections.
Carried trays of food items from kitchen to dining areas.
Served beverages and appetizers to guests in an efficient manner.
Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Set up stations for serving meals according to established guidelines.
Maintained cleanliness of work area throughout shift including tables, chairs and floors.
Replenished beverages throughout meal service as needed.
Responded promptly and courteously to guest inquiries and complaints.
Communicated with chefs regarding any special requests from guests.
Followed proper sanitation guidelines when handling food items.
Assisted with closing duties such as restocking supplies, wiping down surfaces.
Provided prompt, friendly service to all guests during banquets or catered events.
Separated whites from colors during the sorting process.
Tested fabric softener dispensers for proper functioning prior to use.
Inspected linen for tears or stains and treated them accordingly.
Operated washing machines, dryers, extractors, and other laundry equipment.