Hi, I’m
Olivia Mason
Data Entry Clerk
Athens,AL
Summary
Dynamic and task-driven professional with over 10 years of substantial experience in data entry, customer service, office software, administrative services, and bookkeeping. Leveraging superior communication and interpersonal skills to effectively interact with diverse individuals and groups at all organizational levels. Incomparable ability to perform accurate and efficient data entry into various administrative and customer software databases. Committed to finishing jobs quickly and accurately, ensuring optimal results.
Overview
10
years of professional experience
1
Certification
Work History
Mister Car Wash
Guest Service Specialist
08.2024 - Current
Job overview
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Increased average transaction value per customer visit through strategic product upselling, achieving a 14% rise.
- Consistently recognized as top performer for leading customer satisfaction metrics and exceeding 200 sales in company’s southern region
- Managed store operations in the absence of the store manager, ensuring smooth daily operations and adherence to company policies
- Guided team members in mastering sales techniques for improved customer engagement.
- Handled service-related concerns, resulting in a 97% customer satisfaction score through feedback surveys.
- Enhanced transaction speed by 16% with effective use of multitasking POS techniques.
Starkey Laboratories
Patient Service Coordinator
08.2022 - 03.2024
Job overview
- Managed multiple Telephone systems to confirm patient appointments and prepared paperwork prior to visit to expedite check-in process by 30% for multiple clinics & providers
- Recorded details of fittings, adjustments, and scheduled follow-up appointments to maintain continuous care and facilitate treatment plan using CRM softwares.
- Streamlined billing processing by Managing in office and third party , payments processing, collections and generated accurate financial records.
- Provided administrative support such as filing documents, inventorial counts, financial reports and scanning records into EMR system
- Maintained retention rates above 97% by efficiently resolving hearing aid performance problems by technical, physical repairs, patient education and data reprogramming
- Collaborated with insurance providers to verify coverage eligibility for patients' hearing aids and assist with claims processing
- Counseled patients and families on communication strategies and effects of hearing loss.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with Audigram testing, Diagnosed and treated hearing or related disabilities with complete audiological examinations, under direction of audiologist in person or by online video consultations
- Assisted Hearing Specialist or Audiologists to Fit devices to specific patient physiology for maximum comfort and effectiveness.
Tri-City Termite & Pest Control
Office Receptionist
06.2021 - 02.2022
Job overview
- Scheduled Technician travel routes, optimizing operational workflows.
- Enhanced recovery process for outstanding debts using QuickBooks, reclaiming 94% of overdue balances for more than 100 customer accounts.
- Reduced administrative errors by 15% through efficient use of Microsoft and Quickbooks tools.
- Conducted more than 100 outbound calls per shift, detailing service options and costs.
- Spearheaded the migration to QuickBooks, ultimately saving the company over $15,000 annually in software and vendor costs
- Created invoices and automated collection reminders for those invoices resulting in a 23% decrease in overdue invoice volume
- Provided administrative support to executives and senior management, ensuring smooth daily operations
- Established streamlined process for filing, enhancing document access speed by 34%.
- Crafted engaging marketing content for the company blog, boosting online engagement by 28%.
Education
John C Calhoun State Community CollegeAthens, AL
Some College from Architecture
04.2013
University Overview
- Relevant Coursework: Auto CAD Software
Career Technical CenterAthens, AL
High school diploma from Design Drafting
05.2011
University Overview
- Extracurricular Activity Awards: SKILLS USA Contest Winner: First Place Architecture
- Robotics/Rockets 34 Spirit Team Member
- Relevant Coursework: Auto CAD Operations of Architectural & Mechanical Blueprints: Design Drafting
Clements High SchoolAthens, AL
High school diploma
05.2011
Skills
- Data entry
- Phone etiquette
- Computer skills
- Accounting
- Administrative support specialist
- Bookkeeping
- Spreadsheet management
- Data management
- Certified Microsoft office specialist
- Advanced office specialist
- Database administration
- Data transcription accuracy
- Business administration
- Proficient with database
- Office administration
- File management
- Independent worker
- CRM software
- EMR Systems
- Balance Sheet Reconciliation
- Accounts Payable
- Medical billing
- Appointment scheduling
- Error identification
- Medical terminology
- Multi-line phone proficiency
- Expense reporting
- Strong interpersonal skills
- Task coordination
- Adaptability and flexibility
- Multitasking and organization
Certification
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
- Professional Telephone Skills Certification – Phone Pro.
- HIPAA Compliance Certification – or Training-
- Microsoft Office Specialist (MOS) - Microsoft.
- Retail Keyholder, Mister Car Wash - January 2025- Present
Timeline
Guest Service Specialist
Mister Car Wash
08.2024 - Current
Patient Service Coordinator
Starkey Laboratories
08.2022 - 03.2024
Office Receptionist
Tri-City Termite & Pest Control
06.2021 - 02.2022
Clements High School
High school diploma
John C Calhoun State Community College
Some College from Architecture
Career Technical Center
High school diploma from Design Drafting
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