Olivia Massey
Kennebunk,ME
Summary
Well-rounded Service Industry professional, providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails with extensive wine knowledge and adding inspiration to new menus.
Overview
10
10
years of professional experience
Work History
Bartender
Old Vines Wine Bar
Kennebunk, ME
07.2020 - Current
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Teamwork, communication skills and time management
- The ability to multitask effectively under pressure
- Trained new bartenders on drink preparation and upselling techniques.
- Processed accurate cash, check, debit and credit card payments using proficiency in POS system.
Cocktail Server
Hurricanes Restaurant
Kennebunkport, ME
08.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Helped expedite orders, deliver meals and bus tables as needed.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
Waitress and Hostess
Pedros Restaurant
Kennebunk, ME
06.2014 - 07.2020
- Organization of floor plans, reservation management as well as waitlist management, and customer interactions.
- While waitressing responsible for full section management as well as making cocktails for your own table.
- Time management skills
Event Manager Intern/Assistant
Hidden Pond
Kennebunkport, ME
06.2019 - 09.2019
- Assistance in the booking of weddings and events for the resort. This included but was not limited to booking and pricing, management of future years event schedules, on site tours with clients, menu planning as well as tastings with clients, vendor relations and finalizing contracts.
- Assistance in management of planning and organizing events. This included but was not limited to full wedding weekend planning, day of set up and breakdown, day of event management as well as wedding ceremony, reception coordination, afterparty coordination, event personnel leadership, and event bar coordination.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Created detailed timelines for the execution of each event.
Education
Bachelor of Science - Anthropology
Eckerd College
St. Petersburg, FL12-2024
Skills
- Menu Memorization
- Food Service
- Payment Processing
- Health Codes Compliance
- Complex Problem-Solving
- Safe Serving Knowledge
- Team Training and Development
- Creative Mixology
- Extensive Spirits Knowledge
- Identification Verification
- Responsible Alcohol Service
- POS systems (Lightspeed, Aloha, Breadcrumb)
- Wine and Liquor Expertise
- New Hire Training
- Efficient Time Management
- Collaborative Teamwork
- Event Marketing
- Menu Planning
- Social Media Management
- Team Leadership and Supervision
References
References available upon request.
Timeline
Cocktail Server
Hurricanes Restaurant
08.2023 - Current
Bartender
Old Vines Wine Bar
07.2020 - Current
Event Manager Intern/Assistant
Hidden Pond
06.2019 - 09.2019
Waitress and Hostess
Pedros Restaurant
06.2014 - 07.2020
Bachelor of Science - Anthropology
Eckerd College
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