Olivia Masters
Detroit,MI
Summary
A hardworking student at Wayne State University, with 4 years of customer service experience. A friendly team player who is full of positive energy and excitement to gain new knowledge and skills.
Overview
3
3
years of professional experience
Work History
Reservations Student Assistant
Wayne State University
11.2021 - 03.2023
- Greeted incoming office visitors, answered questions, and directed individuals to locations around campus.
- Maintained clean and organized office areas to present a pleasant and inviting atmosphere to visitors.
- Helped with administrative support by managing incoming calls, in-person requests, and answering emails.
- Helped to Manage both the main information desk as well as the secondary desk.
- Provided a safe and positive environment for students and staff.
- Provided students with information about the student center and other campus buildings.
Stock Associate
SpartanNash
05.2021 - 08.2021
- Unloaded, sorted, and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Greeted customers and directed them to requested products.
- Managed inventory storage in a clean and organized fashion.
- Answered customer questions and provided detailed product information.
- Kept the store and shelves presentable with product placement and organization.
- Removed debris and packaging from boxes and separated them for recycling or disposal.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Administrative Assistant
TDM Realtors
06.2020 - 01.2021
- Executed record filing system to improve document organization and management.
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting clients.
- Received and sorted incoming mail and packages to distribute them to the correct recipient.
- Created and maintained databases to track and record customer data.
- Provided current clients and new clients with information and resources.
- Helped maintain a positive environment for clients and staff.
- Patiently and calmly handled clients' issues in person and over the phone.
Education
Bachelor of Science - Environmental Science
Wayne State University
Detroit, MI05.2025
High School Diploma -
Davison High School
Davison, MI05.2020
Skills
- Customer Service and Inquiries
- Computer and Microsoft Office Skills
- Strong Work Ethic and Dependable
- Experience with a Diverse Range of Customers
- Verbal and Written Communication
- Handling Monetary Transactions
- Product and Location Knowledge
- Data Entry
- Verbal De-escalation and Stress Management
- Time Management
- Organizational Skills
- Muscular Endurance
Timeline
Reservations Student Assistant
Wayne State University
11.2021 - 03.2023
Stock Associate
SpartanNash
05.2021 - 08.2021
Administrative Assistant
TDM Realtors
06.2020 - 01.2021
Bachelor of Science - Environmental Science
Wayne State University
High School Diploma -
Davison High School
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