Olivia Mateus
Old Orchard Beach,ME
Summary
Proven track record in enhancing customer satisfaction and maintaining high cleaning standards, demonstrated at Belanger Cleaning. Leveraged exceptional communication and problem-solving skills to improve guest experiences. Achieved consistent results in high-pressure environments, showcasing strong organization and attention to detail. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Airbnb Housekeeping
Belanger Cleaning
05.2023 - 09.2024
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Disinfected and mopped bathrooms and rooms to keep all areas sanitary and clean.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Managed multiple complex projects simultaneously while maintaining superior attention to detail and meeting strict deadlines.
Crew Member
Vitamin Seaweed
05.2022 - 09.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
Cashier
Hannaford Supermarket
06.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Housekeeping Room Attendant
Americans Best Value Inn
03.2019 - 09.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
High School Diploma -
Harpswell Coastal Academy
Brunswick, ME06.2018
Skills
Strong Organization
Effective problem solving
Exceptional communication
Guest Relations
Cleaning Standards
Problem-Solving
Time Management
Attention to Detail
Reliability
Customer Satisfaction
Goal Setting
Timeline
Airbnb Housekeeping
Belanger Cleaning
05.2023 - 09.2024
Crew Member
Vitamin Seaweed
05.2022 - 09.2023
Cashier
Hannaford Supermarket
06.2021 - 11.2022
Housekeeping Room Attendant
Americans Best Value Inn
03.2019 - 09.2020
High School Diploma -
Harpswell Coastal Academy
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