Olivia Matthews
Burlington,NJ
Summary
Driven leader with flexibility to learn new skills and polish current ones. I am professionally trained within culinary, hospitality, customer service, retail, and management. However, being a "jack-of-all-trades" I am prepared to be molded into any business model needed.
Overview
2026
2026
years of professional experience
Work History
Production Team Lead
NovaFarms
2024 - Current
- Led production team in daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new employees on equipment usage and operational procedures to enhance team efficiency.
- Coordinated workflow among team members to streamline processes to achieve set goals, up to 3000 units moved to wholesale per day, while monitoring production metrics, identifying areas for improvement and recommending solutions.
- Implemented inventory control measures, reducing waste and optimizing resource allocation by reducing, reusing and recycling any and all materials when applicable.
- Fostered a collaborative team environment, encouraging open communication and problem-solving initiatives.
- Assisted in developing training materials to support continuous employee development and skill enhancement.
- Attained higher product consistency through the development and enforcement of standardized operating procedures.
Cultivation Technician
NovaFarms
2024 - 2024
- Supervised daily cultivation processes to ensure compliance with industry standards and regulations.
- Implemented workflow improvements to enhance efficiency in harvesting and planting operations.
- Conducted regular inspections of crops to monitor health and identify potential issues early.
- Collaborated with cross-functional teams to streamline production and inventory to optimize harvest of 3+ chemotypes per day.
- Implemented integrated pest management strategies to eliminate pesticide use while effectively controlling insect populations.
- Participated in ongoing training to expand knowledge base on cannabis strains, genetics, breeding programs, and overall product quality standards.
General Manager
Planet Fitness
2021 - 2023
- Led operational strategies to enhance member experience and retention, creating and maintaining a Judgement Free Zone.
- Streamlined daily operations, resulting in increased efficiency across all shifts and responsibilities.
- Managed financial performance of the club, including budgeting and expense control for inventory management and monthly franchise growth by signing members up for the exclusive membership Planet Fitness offers.
- Personally enrolled members with the Black Card membership 15% more than Standard sign-ups.
- Analyzed member feedback to drive improvements in services and facilities to uphold optimal consumer scores and ratings.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for members and staff.
Assistant Manager
Planet Fitness
2020 - 2021
- Assisted in training and onboarding new staff to ensure adherence to operational standards.
- Monitored facility cleanliness and safety protocols, enhancing member experience and satisfaction.
- Coordinated scheduling for staff shifts, optimizing workforce efficiency and coverage.
- Implemented customer feedback initiatives to improve service quality and retention strategies.
- Passed monthly inspections at an 80% or higher, steadily.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Member
Planet Fitness
2020 - 2020
- Delivered exceptional customer service, ensuring a welcoming atmosphere and Judgement Free Zone for all members and prospects.
- Maintained cleanliness and organization of gym equipment and facilities at all times.
- Responded promptly to member inquiries and concerns, answering up to 10 "info calls" per day. This resolved issues efficiently and effectively, while encouraging prospective members to enter the facility.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Learned all required tasks quickly to maximize performance as a blossoming team member.
Education
High School Diploma - Culinary Arts And Restaurant Management
Western School of Technology And Environmental Sciences
Catonsville, MD05-2018
Skills
- Schedule and inventory management
- Delegating and accountability
- Attention to detail and quality assurance/control
- Coaching and mentoring
- Data entry and computer proficiency (eg Microsoft Excel and Google Docs)
- Leadership and team building
- Efficient multi-tasker and time management
Timeline
Production Team Lead
NovaFarms
2024 - Current
Cultivation Technician
NovaFarms
2024 - 2024
General Manager
Planet Fitness
2021 - 2023
Assistant Manager
Planet Fitness
2020 - 2021
Team Member
Planet Fitness
2020 - 2020
High School Diploma - Culinary Arts And Restaurant Management
Western School of Technology And Environmental Sciences