Olivia May
Mount Holly,NC
Summary
Dynamic professional with extensive experience in customer service and healthcare support, notably as Head Cashier Supervisor at Dallas Mini Mart. Proven ability in problem-solving and attention to detail, enhancing service quality and client satisfaction. Skilled in data entry and team collaboration, consistently delivering exceptional results in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Cashier Supervisor
Dallas Mini Mart
04.2014 - 06.2019
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register operations and customer service standards.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with service quality.
Personal Home Care Aide
Stress Free Home Care
01.2020 - 12.2023
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Developed tailored care plans based on individual client needs and preferences to enhance quality of life.
- Monitored client health status, documenting changes and communicating effectively with healthcare professionals.
- Coordinated with family members to address concerns and provide updates on client progress and wellbeing.
Pharmacy Technician
CVS Pharmacy
12.2023 - 08.2024
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Processed prescriptions efficiently, verifying patient information and dosage accuracy.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Ingles Markets Inc
08.2024 - 08.2025
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Assisted pharmacists in preparing and processing prescriptions efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
No Degree - Certified Pharmacy Technician
Central Piedmont Community College
Charlotte, NC04-2025
High School Diploma -
East Gaston High School
Mount Holly, NC06-2015
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Advanced math skills
- Time management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Ingles Markets Inc
08.2024 - 08.2025
Pharmacy Technician
CVS Pharmacy
12.2023 - 08.2024
Personal Home Care Aide
Stress Free Home Care
01.2020 - 12.2023
Head Cashier Supervisor
Dallas Mini Mart
04.2014 - 06.2019
No Degree - Certified Pharmacy Technician
Central Piedmont Community College
High School Diploma -
East Gaston High School