Olivia McCall
Simpsonville,SC
Summary
Experienced Payroll Specialist with a proven track record at Supplemental Health Care, recognized for enhancing payroll accuracy and efficiency. Expertise in multi-state payroll processing, professional communication, and conflict resolution contributes to improved operational workflows and elevated employee engagement. Combined with seven years of customer service experience in retail, demonstrates a strong ability to foster collaborative environments and enhance team dynamics. Career ambitions include further leveraging payroll expertise to optimize organizational processes and drive employee satisfaction.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Supplemental Health Care
Remote
02.2022 - Current
- Conducted thorough audits to minimize payroll errors.
- Maintain the confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Perform calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
- Verified the accuracy of employee time records.
- Track employee vacation, sick, and personal time.
- Audit timesheets and payroll records for accuracy.
- Complete payroll accurately and promptly to meet employee expectations.
- Perform data entry tasks and maintain accurate records of employee payroll information.
- Calculate wages, deductions, and bonuses, following company policies.
- Process timecards and payroll data for our team of employees.
- Assisted with payroll administration tasks.
Call Center Representative
Direct Interactions
Remote
06.2021 - 02.2022
- Optimized call flow processes resulting in faster response times.
- Maintained professional composure while managing numerous inquiries.
- Streamlined intra-departmental communication by logging detailed records of customer engagements.
- Surpassed monthly performance benchmarks consistently.
- Mastered multiple software systems for seamless call navigation.
- Handled escalated calls professionally, effectively resolving complex issues, and always ensuring client satisfaction.
- Maintained compliance with company policies and scripts.
Customer Service and Cash Office Associate
Kohl's
Simpsonville, SC
07.2015 - 03.2020
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Assisted in training new employees on cash office procedures, contributing to a more efficient work environment.
- Identified potentially fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages, or delays in service delivery.
- Prepared bank deposits and corporate cash shipments.
- Investigated discrepancies in cash register and POS system totals to resolve errors.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Resolved customer complaints professionally, maintaining a positive brand image, and fostering long-term relationships with clients.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Customer Service Supervisor
K-Mart
Mauldin, SC
10.2013 - 07.2015
- Enhanced customer satisfaction by promptly resolving escalated issues.
- Executed scheduling strategies to ensure optimal staff coverage during peak hours.
- Assessed performance metrics to pinpoint improvement areas.
- Kept knowledge of company products and services current.
- Fostered and sustained robust customer relationships.
- Kept store clean and organized, improving customer satisfaction.
- Optimized return and exchange processes to maintain high levels of customer trust.
Education
Bachelor of Science - Human Resources Management
Colorado State University Global
Aurora, CO01.2024
Minor/Specialization - Public Relations
Colorado State University Global
Aurora, CO01.2024
Skills
- Employee onboarding
- Professional communication skills
- Customer Engagement
- Experience with Dayforce, UKG, and Bullhorn
- Collaborative skills
- Conflict Resolution
- Multi-state payroll processing
- Experienced in Remote Work Environments
- Data Organization
- Experienced with Microsoft Office Suite
Timeline
Payroll Specialist
Supplemental Health Care
02.2022 - Current
Call Center Representative
Direct Interactions
06.2021 - 02.2022
Customer Service and Cash Office Associate
Kohl's
07.2015 - 03.2020
Customer Service Supervisor
K-Mart
10.2013 - 07.2015
Bachelor of Science - Human Resources Management
Colorado State University Global
Minor/Specialization - Public Relations
Colorado State University Global
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