Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

Olivia McCrary

Server, Bartender, Project Manager
Los Angeles, CA,CA

Summary

  • Service-oriented server experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
  • Motivated with an engaging personality and a flexible approach. Upbeat, and friendly.
  • Communicative project manager dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

LA Party Staff
Los Angeles , CA
02.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales and create value for the customer.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Integrated service and team management strategies to boost business profits.

Barista

Sunlife Organics
Malibu, CA
01.2022 - 04.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Trained new employees in groups and in one-on-one scenarios.

Lobby - Customer Service Manager

Hobby
Beckley, WV
11.2019 - 12.2021
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Exceeded team goals and collaborated with staff members to implement customer satisfaction
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Completed special projects by using effective decision making, critical thinking and time management skills
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Psychology

Liberty Univesity

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West Coast Baptist College

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Pensacola High School
05.2018

Skills

  • Talent Development
  • Budgeting and Reporting
  • Team Leadership
  • Training and Development
  • Schedule Coordination
  • Personnel training and development
  • Inter-department collaboration
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Technical Support
  • Effective problem solver
  • Administrative support
  • Staff education and training
  • Exceptional interpersonal
  • Communication
  • Skilled trainer
  • Adherence to high customer service
  • Complaint resolution
  • Effective workflow management
  • Purchasing and procurement
  • Process improvement specialist
  • Cash Handling
  • Training and mentoring
  • Staff Management
  • Sales proficiency
  • Schedule Management
  • Research and due diligence
  • Customer Relations
  • Excellent time management skills
  • Supervised employees and assessed performances to determine
  • Training needs and define accurate plans for decreasing process lags
  • Sales expertise
  • Account management
  • Negotiation expert
  • Retail platforms
  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Customer Service and Rapport
  • Food and Beverage Service
  • Dining Room Cleaning and Upkeep
  • Wine Pairings
  • Order Accuracy and Delivery
  • Natural Leadership
  • Glassware Polishing
  • Dish Preparation
  • Guest Satisfaction
  • Table Bussing
  • Guest Seating Arrangements
  • Table Setting Arrangements
  • Sales Expertise
  • Guest Accommodations
  • Course Suggestions
  • Greeting and Seating Guests
  • Cocktail Knowledge
  • Hors D' Oeuvres Service
  • Hospitality Service Expertise

Certification

Food Handlers

Timeline

Server

LA Party Staff
02.2022 - Current

Barista

Sunlife Organics
01.2022 - 04.2022

Lobby - Customer Service Manager

Hobby
11.2019 - 12.2021

Psychology

Liberty Univesity

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West Coast Baptist College

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Pensacola High School

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Olivia McCraryServer, Bartender, Project Manager