Summary
Overview
Work History
Education
Skills
Timeline
Generic
Olivia Daughtry

Olivia Daughtry

Thomasville,CA

Summary

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.

Overview

1
1
year of professional experience

Work History

Direct Sales Agent

Senior Life Insurance Company
Thomasville, GA
10.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Made average of 300+ outbound and inbound calls per day with a goal of 3 hours of talk time.
  • Documented personal payment information in system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Hostess

Bo’s Pub
Fort Lauderdale, FL
04.2021 - 10.2021
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Checked and restocked server areas and organized and got change for front counter.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.

Education

High School Diploma -

Ware County High School
Waycross, GA
05.2017

Skills

  • Customer Support
  • Phone Etiquette
  • Outbound Calls
  • Pricing Structures
  • Persuasive Negotiations
  • Effective Customer Communication
  • Constructive Feedback
  • Client Correspondence
  • Quotas and Goals
  • Accurate Documentation
  • Sales and Marketing Methods
  • Customer Loyalty

Timeline

Direct Sales Agent

Senior Life Insurance Company
10.2021 - 06.2022

Hostess

Bo’s Pub
04.2021 - 10.2021

High School Diploma -

Ware County High School

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