Olivia McDermott
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with 3 years experience in Member only social clubs. Extremely outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
6
6
years of professional experience
Work History
Programming Coordinator/Manager's Assistant
The Aster
09.2022 - Current
- Managed all member events on property ensuring proper communication through all departments.
- Coordinated with kitchen and the F&B staff on timing and service style of food.
- Liaised with clients to determine exact event requirements and created a long standing relationship with programming partners.
- Organized the programming calender, created the event listings for the member's app, and created banquet order events (BEO) for the entire team.
Community Coordinator
The Britely Social Club
03.2022 - 09.2022
- Work with luxury clientele on a personal level and connect with them to ensure an elevated experience.
- Implement strategies to effectively address guests’ needs.
- Address feedback, inquiries, and reservation requests.
- Collaborate with multiple departments and act as a liaison for the guest experience.
Food and Beverage Attendant
El Dorado Golf Course
06.2021 - 03.2022
- Trained to work the Golf courses’ Beverage cart and their snack bar which includes making mixed drinks and remembering orders while giving exceptional customer service.
Lifeguard
UC Santa Cruz OPERS Pool
06.2017 - 03.2020
- Provided a pleasant and safe environment for people to swim.
- Required to stay in athletic shape and mental shape, in order to perform life saving duties when necessary.
Research and Advocacy Intern
Santa Cruz Chamber of Commerce
06.2019 - 09.2019
- Researched Santa Cruz history and wrote/designed e-newsletters for the Chamber’s website.
- Assisted with administrative and office work.
- Worked and assisted with the Chamber’s events.
Education
Bachelor of Arts - Legal Studies, History of Art and Visual Culture
University of California Santa Cruz
Skills
- Strong knowledge in Excel, Photoshop, Canva, and Google applications
- Content Curation
- Managing Events Start to Finish
- Client Correspondence
- Contractual Obligations
Timeline
Programming Coordinator/Manager's Assistant
The Aster
09.2022 - Current
Community Coordinator
The Britely Social Club
03.2022 - 09.2022
Food and Beverage Attendant
El Dorado Golf Course
06.2021 - 03.2022
Research and Advocacy Intern
Santa Cruz Chamber of Commerce
06.2019 - 09.2019
Lifeguard
UC Santa Cruz OPERS Pool
06.2017 - 03.2020
Bachelor of Arts - Legal Studies, History of Art and Visual Culture
University of California Santa Cruz
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