Olivia Mcduffie
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Ground Package Handler
Fed Ex Ground
11.2023 - 01.2024
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Reduced damage claims by carefully handling fragile items and adhering to company guidelines for safe package handling.
- Maximized transportation capacity by expertly packing trucks according to size and weight constraints, optimizing space utilization.
- Prevented accidents by adhering to safety protocols during all aspects of the package handling process.
Packing, Shipping, and Receiving Assembler
Amazon Logistics
09.2023 - 11.2023
- Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Expedited order processing time through effective organization and prioritization of tasks.
- Improved inventory management with regular stock audits and timely reporting of discrepancies.
Customer Service Representative
Walmart
11.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Assistant
Rainbow Shops
07.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Stocker
Dollar General Market
12.2019 - 08.2020
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Cashier
Taco Bell Restaurant
09.2018 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Picker Packer
Brown Shoe Company /Famous Footwear
08.2015 - 06.2018
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Picker Packer
K.H.S America
06.2013 - 07.2015
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Education
Diploma -
Lebanon High School
Lebanon, TN05.2010
Skills
- Deadline Adherence
- Shipping and Receiving Procedures
- Maintaining Equipment
- Customer Service Orientation
- Loading and Unloading Expertise
- Barcode Scanning Accuracy
- Time Management Abilities
- Safety Compliance Knowledge
- Physical Stamina
- Effective Communication
- Adaptability and Flexibility
- Warehouse Navigation
- Multitasking Capabilities
- Teamwork and Collaboration
- Data Entry Efficiency
- Quality Control Awareness
- Heavy Lifting Proficiency
- Attention to Detail
- Workplace Cleanliness
- Pallet Jack Handling
- Organizational Skills
- Truck Loading
- Freight Handling
- Fragile Item Handling
- Packaging
- OSHA Compliant
- Hand Truck Operation
- Warehouse Safety
- Truck Loading and Unloading
- Pallet Jack Operation
- Order Picking
- Material Stacking
- Deadline Adherence
- Protective Equipment Use
- Inventory Tracking
- Logistics Management
- Material Handling
- Critical Thinking
- Relationship Building
- Stacking and Staging
- Customer Order Fulfillment
- Jam Clearing
- Processing Orders
- Customer Experience
- Package Loading
- Work Assignments
- Computer Competency
- Monthly Inventory
- Delivery Verification
- Performance Goals
- Job Specifications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ground Package Handler
Fed Ex Ground
11.2023 - 01.2024
Packing, Shipping, and Receiving Assembler
Amazon Logistics
09.2023 - 11.2023
Customer Service Representative
Walmart
11.2022 - 09.2023
Cashier Assistant
Rainbow Shops
07.2021 - 01.2022
Stocker
Dollar General Market
12.2019 - 08.2020
Cashier
Taco Bell Restaurant
09.2018 - 10.2019
Picker Packer
Brown Shoe Company /Famous Footwear
08.2015 - 06.2018
Picker Packer
K.H.S America
06.2013 - 07.2015
Diploma -
Lebanon High School
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