Summary
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Olivia Mcfadden

Diana

Summary

Dynamic Sales Associate with proven expertise at Cavenders Western Store, excelling in new employee training, customer service, and cash handling. Recognized for enhancing customer experiences through effective communication and problem-solving skills. Adept at inventory management and team collaboration, consistently driving sales and fostering positive relationships with clients. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Work History

Sales Associate

Cavenders Western Store
Longview
06.2025 - 08.2025
  • Maintained cleanliness and order in sales area daily.
  • Maintained accurate cash drawer and balanced at shift end.
  • Assisted customers with product inquiries and store navigation.
  • Handled returns and exchanges according to store policies.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Promoted ongoing sales and special offers to enhance customer experience.
  • Monitored inventory levels and restocked shelves as needed.
  • Provided friendly and attentive service to create a welcoming environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.

Education

High School Diploma -

White Oak High School
White Oak, TX
05-2026

Skills

  • Customer service
  • Sales techniques
  • Cash handling
  • Team collaboration
  • Inventory management
  • Problem solving
  • Time management
  • Communication skills
  • Retail operations
  • Exchange coordination
  • Friendly and outgoing
  • Sales trends
  • Contact follow-up
  • Client service

Affiliations

  • FFA
  • horse judging
  • livestock judging
  • horse training
  • SAE
  • photography

Accomplishments

  • State winning horse management
  • National top 4 horse management
  • awarded scholarships for academic merit
  • won state in teach ag

Timeline

Sales Associate

Cavenders Western Store
06.2025 - 08.2025

High School Diploma -

White Oak High School