Olivia McGowan
Bowling Green,OH
Summary
Highly motivated, entry-level, sales professional with a proven track record of developing and maintaining positive relationships with coworkers and prospects. Proven skills in data analysis, communication, and mathematics with excellent problem-solving capabilities. Consistently provides exceptional customer service to enure a high level of satisfaction.
Overview
10
10
years of professional experience
Work History
Police Officer
Fremont Police Department
03.2022 - 02.2024
- Patrols an assigned area to prevent crimes, enforce state laws and city ordinances
- Responds to emergency calls or routine complaints and takes necessary action
- Operates traffic monitoring equipment, issues traffic citations, and directs traffic
- Conducts investigations of traffic accidents and criminal offenses
- Questions complainants, witnesses, victims, and suspects to obtain personal statements
- Keeps meticulous records of activities and prepares reports detailing complaints, crimes, accidents and investigations
- Serves warrants and makes arrests
- Processes prisoners, including fingerprinting, photographing, securing of prisoner's property, serving them with criminal charge(s), and transporting to appropriate facility
- Appears/Testifies in court and before grand juries as required
- Accesses, utilizes and maintains confidentiality of resources such as LEADS and
- Assists other law enforcement agencies, EMS personnel, and fire departments
- Engages in community relations
Twin Peaks Girl
Twin Peaks
07.2021 - 01.2022
- Adheres to image and costume guidelines
- Interacts and entertains guests
- Communicates with other servers and management effectively
- Promotes events and specials which provide profitability of the restaurant
- Provides best-in-class service and hospitality
- Delivers food and beverages to table
- Processes credit card payments efficiently and distributes change from cash payments
Shift Supervisor
Burger King Carrols Corporation
03.2014 - 07.2021
- Supervises 5-10 team members at a time
- Manages daily operations of restaurant, including opening and closing
- Follows procedures for safe food preparation, assembly and presentation
- Recruits, interviews, and trains new team members
- Processes cash and credit card transactions accurately
- Communicates effectively with team to discuss responsibilities and goals for the shift
- Reduces employee turnover rate by fostering a positive work environment
- Handles all customer concerns and complaints with urgency
Education
Bachelor of Applied Health Science - Healthcare Administration
Bowling Green State University
Bowling Green, OH12.2024
- Peace Officer Basic Training Academy
EHOVE Adult Career Center
Milan, OH08.2022
High School Diploma -
Bowling Green High School
530 West Poe Road, Bowling Green, Ohio 4340205.2014
Skills
- Communication
- Conflict Resolution
- Training & Development
- Bilingual (English/French)
- Data Analysis
- Adaptability
- Emotional Intelligence
- Technology/Computer Literate
- Time Management
- Active Listener
- Team-Orientated Personality
- Organized
References
Jill Pugh
- Carrols Corporation District Supervisor
- (419) 575-1802
Anthony Emrich
- Fremont Police Department Sergeant
- (419) 307-7053
Hortencia Perez
- Penta Career Center Preschool Teacher
- (419) 806-2481
Timeline
Police Officer
Fremont Police Department
03.2022 - 02.2024
Twin Peaks Girl
Twin Peaks
07.2021 - 01.2022
Shift Supervisor
Burger King Carrols Corporation
03.2014 - 07.2021
Bachelor of Applied Health Science - Healthcare Administration
Bowling Green State University
- Peace Officer Basic Training Academy
EHOVE Adult Career Center
High School Diploma -
Bowling Green High School
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