Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia McKenna

Center Tuftonboro,NH

Summary

Dedicated professional with a strong background in garden maintenance and customer service, honed at Roots of Nature Garden Services. Skilled in plant identification and pruning, I excel in creating tailored outdoor spaces while fostering positive client relationships. My reliability and teamwork enhance project outcomes, ensuring thriving gardens and satisfied customers.

Overview

7
7
years of professional experience

Work History

Gardener/Landscaper

Roots of Nature Garden Services
04.2022 - Current
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
  • Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
  • Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
  • Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.

Server/Bartender

Lemongrass Restaurant And Sake Bar
09.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Pet Care Associate

PetSmart
10.2021 - 03.2022
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Conducted thorough initial consultations with new clients to assess their pets'' unique needs and preferences.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.

Education

Moultonborough Academy
Moultonborough, NH
06-2021

Skills

  • Highly reliable
  • Time management
  • Customer service
  • Team collaboration
  • Patience and tolerance
  • Garden maintenance
  • Planting flowers and bushes
  • Tree planting
  • Skilled in operating hand tools
  • Plant identification
  • Plant and flower care
  • Pruning skills

Timeline

Gardener/Landscaper

Roots of Nature Garden Services
04.2022 - Current

Pet Care Associate

PetSmart
10.2021 - 03.2022

Server/Bartender

Lemongrass Restaurant And Sake Bar
09.2018 - Current

Moultonborough Academy

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