Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Mcmanama

Olivia Mcmanama

Fredericksburg,VA

Summary

Dynamic logistics leader with proven expertise in transportation planning and team management, honed at Apple Transfer. Excelled in enhancing operational efficiency and reducing costs through strategic carrier negotiation and innovative logistics analysis. Skilled in fostering robust client relationships and driving continuous improvement, achieving significant advancements in warehouse safety and shipment scheduling.

Dedicated Logistics Manager contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than 2 years.

Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.

Developed critical skills in fast-paced logistics environment, including strategic planning and operational management. Skilled in optimizing supply chain processes and utilizing logistics software to enhance efficiency. Seeking to transition into new field where these transferrable skills can drive meaningful impact.

Overview

11
11
years of professional experience

Work History

Logistics Operations Specialist

Apple Transfer
03.2023 - Current
  • Improved accuracy of shipment tracking information through the implementation of an advanced barcode scanning system.
  • Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
  • Fostered a culture of continuous improvement within the logistics team by promoting best practices, encouraging innovation, and providing regular feedback on individual performance.
  • Coordinated emergency response efforts during unexpected disruptions or delays in the supply chain network-minimizing negative impacts on customers and maintaining business continuity.
  • Optimized staffing levels for peak periods by analyzing workload patterns and creating a flexible labor scheduling strategy.
  • Formalized standard operating procedures to improve overall team performance and ensure consistent delivery of high-quality service to clients.
  • Implemented a proactive approach to demand forecasting, enabling better resource allocation planning and reducing stockouts during peak seasons.
  • Conducted thorough analyses of competitor strategies and market trends, enabling the organization to stay ahead of the competition and maintain a competitive advantage in the logistics industry.
  • Managed relationships with key suppliers, fostering partnerships that resulted in more favorable pricing terms and improved product availability.
  • Developed risk management plans to proactively address potential issues in the supply chain, ensuring minimal impact on business operations.
  • Achieved cost savings in transportation expenses by negotiating contracts with carriers and optimizing shipping routes.
  • Enhanced warehouse efficiency by redesigning layout, improving storage capacity, and implementing just-in-time inventory practices.
  • Monitored logistics performance and identified improvement opportunities.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Built and established relationships with staff and vendors.
  • Updated and maintained databases to track shipments and inventory.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Created reports to provide insights into logistics operations and performance.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Monitored and adjusted inventory levels according to demand.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Negotiated contracts to secure favorable rates and terms.
  • Studied data to identify trends and patterns in transportation activity.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Prepared and presented reports to management on logistics performance.
  • Strategized best methods and tactics for efficient storage and handling of materials.

Dispatcher Manager

Apple Transfer
03.2023 - Current
  • Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
  • Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
  • Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
  • Implemented an effective performance evaluation system for dispatchers, leading to increased productivity and job satisfaction.
  • Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
  • Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
  • Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
  • Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
  • Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
  • Assisted in the development of departmental budgets, prioritizing cost-effective solutions without sacrificing operational efficiency.
  • Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Reported to management operational activities and maintained current records.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Answered phone calls and responded to customer emails.
  • Provided customers with information on products and services.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Managed customer accounts and invoicing.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Utilized customer feedback to improve customer service.

Overnight Supervisor

Sheetz
04.2021 - 03.2023
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Supervised personnel working overnight in store and kitchen area to support safe operation and maximize productivity efficiencies.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Collaborated with management team to develop strategies for continuous improvement in store operations.
  • Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
  • Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
  • Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
  • Streamlined task completion with clear communication of expectations and priorities to staff members.
  • Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
  • Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
  • Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
  • Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
  • Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
  • Mitigated potential loss prevention issues through vigilant monitoring of surveillance cameras and strict enforcement of security protocols during overnight hours.
  • Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
  • Reduced instances of employee tardiness or absenteeism by implementing an effective accountability system for shift attendance.
  • Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
  • Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
  • Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
  • Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
  • Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Transportation Dispatcher

Garys Taxi
01.2014 - 03.2021
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Provided training and guidance to new dispatchers.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Scheduled and dispatched drivers to locations in Fredericksburg,Va
  • Increased customer satisfaction through timely communication and accurate shipment tracking updates.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
  • Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
  • Contributed ideas during strategic planning sessions, helping to shape future direction of transportation operations.
  • Received new orders, prepared documentation, and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.
  • Scheduled deliveries and pickups according to customer needs.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Education

GED -

Massaponax High School
Fredericksburg, VA
03-2012

Skills

  • Microsoft office
  • Logistics analysis
  • Transportation planning
  • Warehouse management
  • Shipping coordination
  • Documentation management
  • Freight forwarding
  • Distribution management
  • Reverse logistics
  • Cost reduction strategies
  • Carrier negotiation
  • Warehouse safety
  • Shipping and receiving
  • Warehouse operations
  • Employee supervision
  • Team management
  • Shipment scheduling
  • Documentation
  • Client relationship management
  • Transportation management systems
  • Shipping documentation
  • Order fulfillment
  • Fleet dispatch

Timeline

Logistics Operations Specialist

Apple Transfer
03.2023 - Current

Dispatcher Manager

Apple Transfer
03.2023 - Current

Overnight Supervisor

Sheetz
04.2021 - 03.2023

Transportation Dispatcher

Garys Taxi
01.2014 - 03.2021

GED -

Massaponax High School

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Olivia Mcmanama