Olivia McNeal
Moultrie,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Colquitt RegionalMedical Center
Moultrie, GA
05.2022 - Current
- Managed patient records, processed payments, identified coding mistakes and created payment plans.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Patient Access Representative
Archbold Medical Center- Urgent Care
Thomasville, GA
09.2020 - 09.2022
- Performed check-ins for new patients while also providing facility and billing details. Responded to patient calls promptly and maintained up-to-date patient information accessible to doctors and nurses.
Sales Associate
Staples
Tifton, GA
09.2019 - 09.2020
- Identified sales opportunities and provided exceptional customer service while efficiently stocking inventory.
- Processed transactions using a point-of-sale system.
Customer Service Representative
Alorica Call Center
Remote
04.2018 - 09.2020
- Resolved customer inquiries over various communication channels, updating profiles and escalating calls as needed, while assisting with credit card authorizations.
Retail Assistant Manager
T-Mobile
Thomasville, GA
03.2018 - 06.2019
- Trained, coached, and mentored new team members on customer service and operational standards. Provided exceptional customer service and facilitated customers with their technological needs while offering valuable feedback, coaching, and leadership support.
Customer Service Cashier
WalMart
Tifton, GA
07.2014 - 03.2018
- Provided excellent customer service and efficiently handled claims. Maintained cleanliness in the customer service area and ensured a smooth checkout process for customers as well as assistance with shopping carts.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
Education
Bachelor of Science - Business Administration
Purdue University - North Central
Remote08-2028
High school diploma -
Colquitt County High School
Moultrie05-2011
Skills
- File coordination
- Medical Billing
- Insurance Verification
- Follow-up skills
- Physicians' orders
- HIPAA understanding
- Verbal and written communication
- Payment Processing
- Scheduling
- Data Collection
- Complaint resolution
- Call Management
Timeline
Patient Account Representative
Colquitt RegionalMedical Center
05.2022 - Current
Patient Access Representative
Archbold Medical Center- Urgent Care
09.2020 - 09.2022
Sales Associate
Staples
09.2019 - 09.2020
Customer Service Representative
Alorica Call Center
04.2018 - 09.2020
Retail Assistant Manager
T-Mobile
03.2018 - 06.2019
Customer Service Cashier
WalMart
07.2014 - 03.2018
Bachelor of Science - Business Administration
Purdue University - North Central
High school diploma -
Colquitt County High School
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