Olivia McNeish
Newport News,VA
Summary
Motivated customer service team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused on delivering top-notch service to every person. Remain level-headed and analytical when approaching each issue. Document problems and pursue resolutions for concerns. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Hooters
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, serving up to 100 customers a shift.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Check food quality and accuracy before serving to customer and ensured customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Hostess
Sushi King
08.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport and handled up to 10 tables at a time.
- Bussed and reset tables to keep thedining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cashier/Barista
Panera Bread
09.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs, took orders of up to 100+ customers per shift
- Worked with POS and computer systems and operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Prepared beverages and set up food displays
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety, restocked supplies as needed.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Arts - Graphic Design
Virginia Peninsula Community College
Hampton, VA05.2025
High School Diploma -
Menchville High School
Newport News, VA06.2022
Skills
Customer service
Time management
Adaptability, teamwork, and problem solving
Cashiering and cash handling
Merchandising
Memory retention and menu memorization
Food safety, cleanliness standards, and organization skills
High-volume dining
Suggestive Selling
Certification
Professional Certification in Customer Service, 04/01/22, Present
Timeline
Server
Hooters
03.2022 - Current
Server/Hostess
Sushi King
08.2021 - 03.2022
Cashier/Barista
Panera Bread
09.2020 - 06.2021
Associate of Arts - Graphic Design
Virginia Peninsula Community College
High School Diploma -
Menchville High School
Professional Certification in Customer Service, 04/01/22, Present
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