Olivia Medina
El Monte,CA
Summary
A highly energetic, hard working, reliable, resourceful and enthusiastic individual seeking a position in a challenging fast paced environment. Experienced in providing outstanding customer service while planning and organizing a wide range of Administrative/Clerical duties.
Overview
8
8
years of professional experience
Work History
Secretary II
Los Angeles County Department Of Social Services
City Of Industry, CA
12.2024 - Current
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Organized and maintained filing systems for important documents.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Updated contact lists on a regular basis; created new contacts as needed.
- Provided administrative support to the Office Manager and other staff members.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Handled confidential documents with discretion.
- Maintained organized filing system of paper and electronic documents.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed, edited and typed complex memos and reports with job-related software.
Senior Typist-Clerk
Los Angeles County Department of Parks and Rec.
Baldwin Park, CA
11.2023 - Current
- Received and routed incoming calls and correspondence to promote timely communication.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to telephone and email requests for information.
- Verified proper font size, alignment and styles on various forms of documents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Managed payroll and time and attendance systems.
- Converted paper documents into digital files and added documents into database systems.
Senior Typist-Clerk
Los Angeles County Department of Public Works
Alhambra, CA
05.2023 - 10.2023
- Filed completed documents on computer hard drive or disk for storage purposes.
- Converted paper documents into digital files and added documents into database systems.
- Verified proper font size, alignment and styles on various forms of documents.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Complied with security policies and kept information confidential.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Established employee payroll files and updated existing files with new information.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Recommended efficiency improvements through thorough analysis to reduce costs.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Checked completeness of information when processing applications and transactions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Intermediate Typist Clerk
Los Angeles County Department of Parks and Rec.
Baldwin Park, CA
12.2021 - 05.2023
- Organized and maintained both physical and digital filing systems to establish sortation standards.
- Monitored schedules and calendar obligations for executives.
- Filed and stored completed documents on computer hard drives and maintained computer filing systems to store, retrieve, update and delete documents.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Prepared and sent reports and correspondence for appropriate clients and parties.
- Transcribed notes and compiled into reports for submission to supervisor.
- Complied with security policies and kept information confidential.
- Converted paper documents into digital files and added documents into database systems.
- Handled diverse needs for clients in-person, by phone or through email.
- Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Managed multiple calendars and contacts within Outlook.
- Planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Assisted with answering phones, filing paperwork, entering data to support operations department.
Intermediate Typist Clerk
Los Angeles County Department of Health Services
Los Angeles, CA
10.2021 - 12.2021
- Operated cash register, collected payments and provided accurate change.
- Met high productivity standards in processing payments for customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Answered telephone calls to schedule appointments and answer patient questions.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Administration Assistant/Receptionist
Los Angeles County Department of Parks and Rec.
Baldwin Park, CA
05.2019 - 09.2021
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed and oversaw office personnel activities.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Greeted and directed visitors to appropriate personnel and answered phone calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Updated databases and spreadsheets to promote access to information.
- Maintained office supply inventory and placed orders to meet demand.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Handled multi-line phone system and directed calls and messages for staff.
- Gathered, sorted, distributed and sent mail and packages.
Apartment Managing Assistant
Mulberry Gardens
Pico Rivera, CA
02.2017 - 01.2019
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Worked closely with store manager to maintain day-to-day operations.
- Maintained building's accounts by collecting rent and utility payments.
- Implemented operational policies and procedures with rent collections, maintenance and purchasing.
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Collected and maintained careful records of rental payments.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Oversaw daily operations, maintenance and administration of various properties.
Education
Associate of Science - Business Administration
Citrus Community College
Glendora, CA06.2023
High School Diploma -
Mountain View High School
El Monte, CA06.2012
Skills
- Data entry
- Outlook
- Microsoft TEAMs
- Excel
- Word
- Powerpoint
- Timekeeping
- Friendly, positive attitude
- Scheduling
- Multi-line phone systems
- Typing 40 WPM
- Calm Under Pressure
- Multitasking and prioritization
- Clerical Support
- Organization and Prioritization
Timeline
Secretary II
Los Angeles County Department Of Social Services
12.2024 - Current
Senior Typist-Clerk
Los Angeles County Department of Parks and Rec.
11.2023 - Current
Senior Typist-Clerk
Los Angeles County Department of Public Works
05.2023 - 10.2023
Intermediate Typist Clerk
Los Angeles County Department of Parks and Rec.
12.2021 - 05.2023
Intermediate Typist Clerk
Los Angeles County Department of Health Services
10.2021 - 12.2021
Administration Assistant/Receptionist
Los Angeles County Department of Parks and Rec.
05.2019 - 09.2021
Apartment Managing Assistant
Mulberry Gardens
02.2017 - 01.2019
Associate of Science - Business Administration
Citrus Community College
High School Diploma -
Mountain View High School
Similar Profiles
Phenicia Joy WellsPhenicia Joy Wells
Supervising Clerk at Los Angeles County Department of Public Social ServicesSupervising Clerk at Los Angeles County Department of Public Social Services
Guadalupe G. DIAZGuadalupe G. DIAZ
Eligibility Supervisor at Los Angeles County, Department of Social ServicesEligibility Supervisor at Los Angeles County, Department of Social Services
JANE ATIM KILATJANE ATIM KILAT
Eligibility Specialist at Los Angeles County, Department of Social ServicesEligibility Specialist at Los Angeles County, Department of Social Services