Olivia Meece

PGA Lead Jan. 2015 to present

· Assisted in defining operating procedures for the implementation of US Entries

· Ensured processing of compliant shipments, avoiding fines and penalties.

· Implemented new process to scrub shipments and reduce touches.

· Implemented and grew PGA contact from the begging.

· NCBFAA Certified

Customer Contact Lead June. 2013 to Jan 2015

· Liaised with Express and FDA to contact customers.

· Helped integrate and establish the CS team within the FDA team.

· Successfully addressed GEMA errors, lowering the team’s escalations

BTO Agent Jan 2011- June 2013

· Distributed arrival notices.

· Recovered over $2.4 million in unpaid BTO fees.

· Assisted with high priority accounts to ensure customer retention.

· Collaborated with agents to resolve shipments pending release.

• Processed new clients in the system
• Went to Court to talk with judges and attorneys to ensure court orders were followed out
• Coordinated with clients to get classes completed

· Worked to create lesson plans.

· Created fun and engaging games and activities for all the kids to enjoy.

· Over saw the summer camp plans for the school aged children.

· Worked to organize field trips with other team member and parents.