Summary
Overview
Work History
Education
Skills
Achievements
Associations
Timeline
Generic

Olivia Mellor

Fort Meade,FL

Summary

Organized and motivated employee with customer service, multitasking and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Patient Transporter

Lakeland Regional Health
Lakeland, FL
03.2022 - Current
  • Greeted patients and explained transport plan and destination.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Maintained facility and patient confidentiality, complying with HIPAA policies and procedures.
  • Secured IV connections, tubing and other medical devices for safe transport.
  • Supported and coached new employees on policies and safety measures and provided assistance with tasks.
  • Disinfected equipment using germicides.
  • Identified and interpreted cardiac rhythms
  • Removed deceased patients from units to transport to morgue.
  • Maintained communication with supervisors throughout shift regarding changes or obstacles.

Caregiver

Consumer Direct Personal Care
Lakeland, FL
02.2021 - 11.2021
  • Helped patients with personal needs from exercise to bathing and personal grooming.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for patient happiness and safety.
  • Improved patient outlook and daily living through compassionate care.

Hostess

Ruby Tuesday
Riverview, FL
05.2016 - 02.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Tracked seated guests and available seating using computer-based reservation software.
  • Performed cleaning duties, such as bussing tables, cleaning bathrooms, emptying trash, and sweeping floors.

Education

High School Diploma -

Florida Department of Education
Tampa, FL
06.2017

Certification - Phlebotomy

Erwin Technical College
Tampa, FL
05.2019

Associate of Science - Medical Office Administration

Hillsborough Community College
Tampa, FL
01-2026

Skills

  • Ability to Work Independently
  • Self-Motivation
  • Customer service
  • Professional phone etiquette
  • Communication skills
  • Multitasking
  • Team Player
  • Positive attitude
  • Decision Making
  • Reliable & Trustworthy
  • Computer literacy
  • First Aid/CPR certified

Achievements

  • Recognized for having a good work ethic, having good communication skills and being able to perform with a large volume of work and achieve high levels of productivity.

Associations

  • Phi Theta Kappa Honor Society member since 2023

Timeline

Patient Transporter

Lakeland Regional Health
03.2022 - Current

Caregiver

Consumer Direct Personal Care
02.2021 - 11.2021

Hostess

Ruby Tuesday
05.2016 - 02.2021

High School Diploma -

Florida Department of Education

Certification - Phlebotomy

Erwin Technical College

Associate of Science - Medical Office Administration

Hillsborough Community College

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Olivia Mellor