Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Mercado

Temecula,CA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

COFFEE SHOP MANAGER

Temecula Grind
Temecula, CA
07.2023 - 03.2025
  • Managed a team of baristas to ensure smooth operations and excellent customer service.
  • Developed and implemented training programs for new staff members to adhere to company standards.
  • Created and executed marketing strategies to drive foot traffic, and increase sales.
  • Maintained inventory levels, and ordered supplies to keep the coffee shop running efficiently.
  • Handled customer complaints and resolved issues effectively to ensure customer satisfaction.
  • Developed relationships with regular customers to enhance their experience and loyalty to the coffee shop.
  • Maintained cleanliness and organization of the coffee shop to meet health and safety standards.
  • Oversaw all employee training programs related to coffee preparation, customer service, and store policies.

ACCOUNTING CLERK

Eevelle
Carlsbad, CA
02.2023 - 06.2023
  • Managed accounts payable and receivable for a medium-sized business.
  • Prepared financial statements and reports for senior management review.
  • Reconciled bank statements and resolved discrepancies efficiently.
  • Utilized accounting software to track expenses and generate invoices.

PATIENT SERVICE REPRESENTATIVE

Sharp HealthCare
Scripps Ranch, CA
07.2019 - 03.2022
  • Managed high volume of incoming calls and inquiries in a fast-paced healthcare setting.
  • Assisted patients with scheduling appointments, verifying insurance coverage, and updating medical records.
  • Collaborated with healthcare providers to ensure accurate patient information and resolve any billing issues.
  • Demonstrated strong communication and interpersonal skills to provide exceptional customer service to patients.
  • Coordinated with other departments to facilitate seamless patient care and support the healthcare team.

Education

HIGH SCHOOL DIPLOMA -

Susan H. Nelson
Temecula, CA
01-2015

Skills

  • Employee training
  • Customer service
  • Team leadership
  • Time management
  • Relationship building
  • Patient registration
  • Insurance verification
  • Medical record management
  • Bank reconciliation
  • Telehealth support
  • Accounts receivable
  • Data entry
  • Billing resolution

Timeline

COFFEE SHOP MANAGER

Temecula Grind
07.2023 - 03.2025

ACCOUNTING CLERK

Eevelle
02.2023 - 06.2023

PATIENT SERVICE REPRESENTATIVE

Sharp HealthCare
07.2019 - 03.2022

HIGH SCHOOL DIPLOMA -

Susan H. Nelson

Similar Profiles

CREATE PROFILE