Olivia Mercure

-Takes all customers’ drink and food orders in a timely manner, in person and over the phone, to ensure accurate and exceptional service.

-Preparation of various drinks including traditional barista drinks, specialty house made recipes, and seasonal requests.

-Responsible for running food and drink orders to customer tables and assisting customers with additional requests.

-Operates the cash register and handles cash/card transactions while assisting customers.

-Makes relevant recommendations to customers for ideal meal or drink options in accordance to specific dietary restrictions/allergies.

-Responsible for following sanitation standards in the work area, bussing tables, and maintaining cleanliness and organizing customer areas frequently.

-Encourages customers to make additional purchases and suggest relevant items.

-Operates cash registers to handle purchases, refunds, and exchanges for customers.

-Meets merchandising standards by keeping store stocked and products organized.

-Promotes benefits of store credit cards/customer rewards program to encourage repeat business.

-Responsible for bed and plant material preparation, assistance in landscape design, and frequent customer communication and servicing.

-Planted flowers, grass, shrubs and bushes in locations dedicated to optimal growth.

-Completed assigned work orders by agreed deadlines.

-Provided on site lifeguarding supervision for various local pool complexes.

-Cleaned and maintained pool areas and lifeguard station, maintaining a safe and pleasant environment.

-Tested pools ensuring proper chemical standards were present.

-Documented daily operational data and drafted incident reports for accurate recordkeeping.