Olivia Metcalfe
Davenport,FL
Summary
Director of Administration known for high productivity and efficient task completion. Bring specialized skills in strategic planning, financial management, and operational optimization. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness. Committed to driving continuous improvement and delivering results through effective team management and resource allocation.
Overview
8
8
years of professional experience
Work History
Director of Administration
Sinclair Marina Inc
Davenport, FL
07.2023 - Current
- Established administrative processes to streamline workflow, reduce costs, and increase productivity.
- Ensured compliance with local regulations related to employee safety, health, and welfare.
- Recruited qualified candidates by conducting job interviews; evaluated applicant qualifications against established criteria.
- Managed day-to-day operations of the office, including budgeting, purchasing, personnel management, payroll processing, and financial reporting.
- Provided guidance on human resources matters such as hiring practices, compensation plans, benefits administration, performance reviews, training programs.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Ensured compliance with federal, state and local employment laws.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Prepared monthly reports on payroll costs for management review.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Assisted in preparing year-end W2s and other tax forms for distribution to employees.
- Developed and implemented policies related to payroll processing procedures.
- Updated employee profiles with changes in job titles or salaries as required.
Senior Patient Account Representative
Fresenius Medical Care NA
Kennesaw, GA
03.2018 - 07.2023
- Analyzed financial data to identify trends or irregularities in accounts receivable.
- Identified opportunities to reduce billing errors, improve collection processes, and increase revenue.
- Developed strategies for improving collection efforts while adhering to company policies.
- Collaborated with other departments to resolve issues related to patient accounts.
- Provided customer service to patients and insurance companies for billing inquiries.
- Responded promptly to requests from internal and external stakeholders regarding account status.
- Provided training and guidance to junior staff members on various accounting topics.
- Investigated disputed charges and made appropriate adjustments as necessary.
- Performed administrative tasks such as filing documents, preparing reports.
- Maintained detailed records of all account activity using established procedures.
- Generated accurate statements for overdue accounts according to company policy.
- Resolved discrepancies in patient accounts by verifying accuracy of invoices, coding, and other data.
- Assisted with month-end close activities such as reconciling accounts receivable balances.
- Participated in departmental meetings and provided updates on progress towards goals.
- Assisted with the development of departmental policies and procedures.
- Applied organizational policies and complied with regulations for patient privacy.
- Reviewed flagged items daily and resolved issues.
- Generated detailed reports outlining billing, flagged items, and other important data.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
Account Manager
Partners Benefit Group
Valdosta, GA
10.2017 - 08.2018
- Established and maintained effective working relationships with vendors.
- Prepared detailed reports for upper management on account performance metrics.
- Assessed customer needs and offered appropriate insurance products.
- Generated quotes for customers based on individual requirements.
- Reviewed existing policies to determine if changes were necessary.
- Developed relationships with clients to ensure satisfaction and loyalty.
Education
Bachelor of Science - Accounting
Valdosta State University
Valdosta, GA12-2017
Skills
- Payroll administration
- Regulatory compliance
- Employee recruitment
- Data analysis
- Effective communication
- Training facilitation
- Office management
- Employee relations
- Meeting facilitation
- Workflow planning
- Organizational leadership
- Time management
- Written communication
- Decision-making
- Multitasking
- Staff training
- Data entry
- Microsoft Excel
- Microsoft office expertise
References
References available upon request.
Timeline
Director of Administration
Sinclair Marina Inc
07.2023 - Current
Senior Patient Account Representative
Fresenius Medical Care NA
03.2018 - 07.2023
Account Manager
Partners Benefit Group
10.2017 - 08.2018
Bachelor of Science - Accounting
Valdosta State University
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