Olivia Miller
New York,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Joanna Vargas Salon
2023.06 - Current
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Interacted with approximately 40 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Trained and mentored new sales representatives.
- Built strong client relationships through consistent communication and effective problem solving.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Manager
Palermo
2022.05 - 2023.04
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Oversaw daily coffee shop operations according to company policies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Sales Associate
Hey Beautiful Blow Dry Lounge
2022.02 - 2022.08
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Front Desk Lead
Michael Kelley Salon And Day Spa
2019.10 - 2020.07
- Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Ballet Teacher
Ballet Academy Ventura
2017.11 - 2019.01
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Expanded students'' knowledge of ballet history and terminology through informative lectures and discussions.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Organized successful recitals showcasing students'' progress and talents, generating increased enrollment numbers in subsequent semesters.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Provided constructive criticism during rehearsals, enabling dancers to refine their performance techniques before public performances or competitions.
Education
Associate of Arts - Political Science And History
Ventura College
Ventura, CA12.2023
Skills
- Performance Improvement
- Sales Development
- Telemarketing expertise
- Customer Retention
- Complaint resolution
- Staff Training
- Product Promotions
- Closing Techniques
- Interpersonal communication skills
- Relationship Building
- Client Relations
- Product and Service Sales
Accomplishments
Jaqueline Kennedy Onasis (JKO-ABT) Year Round Acceptance- 2017
Ellison Ballet Academy- 2018 Fall Season
New York City Ballet Program Acceptance- 2019
Ballet West Year Round Program Acceptance- 2018
Los Angeles Ballet Company Acceptance- 2019
Timeline
Sales Specialist
Joanna Vargas Salon
2023.06 - Current
Manager
Palermo
2022.05 - 2023.04
Sales Associate
Hey Beautiful Blow Dry Lounge
2022.02 - 2022.08
Front Desk Lead
Michael Kelley Salon And Day Spa
2019.10 - 2020.07
Ballet Teacher
Ballet Academy Ventura
2017.11 - 2019.01
Associate of Arts - Political Science And History
Ventura College
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