Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Olivia Miller

Kirtland,NM

Summary

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, and lounge settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Host

Porters Restaurant and Smokehouse
Farmington, NM
07.2024 - 08.2025
  • Accepted payments from guests for dine-in and take-out foods.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Greeted customers, answered questions and recommended specials to increase profits.

Hospitality Worker

Texas Tech University
Lubbock, TX
10.2024 - 12.2024
  • Assisted with closing tasks such as sweeping floors, mopping floors, emptying trash cans.
  • Filled and served various beverages for customers.
  • Stocked and maintained inventory of food items in the pantry.
  • Cleaned and sanitized all surfaces in the kitchen area prior to meal preparation.
  • Checked temperatures of hot foods throughout meal service period to ensure they meet health regulations.
  • Greeted guests with friendliness and professionalism.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Performed cashier duties such as taking payments, issuing receipts, and counting money at end of shift.
  • Bussed tables after each meal service by removing dirty dishes, wiping down tables, chairs, counters and other surfaces.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Bachelor of Science - Psychology

Texas Tech University
Lubbock, TX
05-2028

Skills

  • Telephone reception
  • Menu management
  • Event planning
  • Sales strategies
  • Reservations
  • Task prioritization
  • Verbal and written communication
  • Team collaboration
  • Customer engagement
  • Hospitality and accommodation
  • Adaptable to change
  • Multitasking proficiency
  • Food allergy awareness
  • Team player mentality
  • Customer service

Affiliations

  • Member of the Texas Tech Raider Power of the Paranormal Club.
  • Performed in the Haunted Tour of TTU campus to help fun the club and support the veterans association.
  • In high school, I was a member of the FCCLA. I helped with behind the scenes work, and fundraisers.

Accomplishments

  • High School Salutatorian of my graduating class.
  • Acceptance to the TTU Honors College.

References

References available upon request.

Timeline

Hospitality Worker

Texas Tech University
10.2024 - 12.2024

Host

Porters Restaurant and Smokehouse
07.2024 - 08.2025

Bachelor of Science - Psychology

Texas Tech University

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Olivia Miller