Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Miller

Portland,OR

Summary

I am a dynamic and detail-oriented professional with a strong customer service background, developed through hands-on experience at reputable organizations like Chick-fil-A. I have learned to thrive in fast-paced environments and know how to multitask, handle cash accurately, and keep food quality consistent even during the busiest shifts. I take initiative, communicate clearly, and work well with others to keep things running smoothly. I understand how important operational procedures are, and I bring a focused, team-driven mindset to every shift.

Overview

4
4
years of professional experience

Work History

Crew Member

Chipotle
10.2022 - 06.2025
  • Trained new team members on food safety protocols and daily operational procedures
  • Maintained consistent quality in food prep and presentation during high-volume shifts
  • Supported inventory tracking and restocked supplies to ensure smooth service flow
  • Collaborated with team to keep workstations clean, organized, and up to health code
  • Identified workflow inefficiencies and recommended improvements to boost productivity
  • Managed multiple orders simultaneously without sacrificing quality or speed
  • Cross-trained in grill, cashier, front of house, and back of house (online orders) to maximize team flexibility and performance

Restaurant Team Member

Chick-fil-A
05.2022 - 09.2022
  • Operated the POS system (usually an iPad) to enter orders accurately, confirm details with customers, and process payments quickly
  • Gave clear instructions on next steps in the drive-thru and kept the flow smooth during peak hours
  • Handled cash and card transactions with accuracy, following all proper cash-handling procedures
  • Took on opening and closing duties to keep the restaurant running efficiently from start to finish
  • Jumped in to help with front-of-house tasks like bagging orders or making drinks when needed
  • Maintained a clean, organized, and positive atmosphere in the drive-thru area
  • Worked closely with the team to keep things moving fast and smooth during high-volume rushes

Crew Member

Coldstone Creamy
06.2021 - 05.2022
  • Delivered friendly, high-energy service to customers at the counter and on the Cold Stone, creating a positive experience
  • Handled custom ice cream orders with speed and accuracy, keeping presentation clean and on-brand
  • Ran the register, processed payments, and managed the cash drawer with attention to detail
  • Kept the front counter, Cold Stone, and guest areas clean and stocked throughout shifts
  • Restocked ingredients and supplies regularly to stay prepped during rushes
  • Followed all food safety and sanitation protocols while working in a fast-paced environment
  • Jumped in wherever needed and helped with dishes, prepped ingredients, and closed down the store with the team

Education

Bachelor of Arts - Business Management And Leadership

Portland State University
Portland, OR
06-2027

Skills

  • Strong customer service mindset with a focus on creating positive guest experiences

  • Team player who works well under pressure and keeps things running smoothly

  • Skilled at multitasking and staying organized in fast-paced environments

  • Solid time management and knows how to prioritize and get things done efficiently

  • Experienced with cash handling and following proper money procedures

  • Sharp eye for detail, especially when it comes to food quality and cleanliness

  • Quick problem-solver who can think on my feet and handle unexpected situations

  • Comfortable engaging with all kinds of customers and keeping communication clear and respectful

  • Take initiative and stay motivated without needing constant direction

  • Trained in store opening/closing procedures and maintaining shift readiness

  • Fast at learning and memorizing menus to help speed up service and improve order accuracy

Timeline

Crew Member

Chipotle
10.2022 - 06.2025

Restaurant Team Member

Chick-fil-A
05.2022 - 09.2022

Crew Member

Coldstone Creamy
06.2021 - 05.2022

Bachelor of Arts - Business Management And Leadership

Portland State University

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