Olivia Miller
Columbus,OH
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
9
9
years of professional experience
Work History
Freight Operations Supervisor
XPO Logistics
Columbus, OH
03.2025 - 07.2026
- Supervising daily inbound and outbound LTL freight operations.
- Leading, coaching, and developing dock associates and forklift operators.
- Assigning workloads and scheduling hourly employees.
- Monitoring productivity, freight flow, and service performance.
- Ensuring freight is loaded, unloaded, and handled safely with minimal damage.
- Managing payroll, labor hours, and operational costs.
- Enforcing OSHA, DOT, hazardous materials, and company safety regulations.
- Conducting safety meetings, performance evaluations, and corrective coaching.
- Supporting hiring, training, and employee development.
- Improving trailer loading, freight utilization, and operational efficiency.
- Working with dispatch, customer service, and drivers to resolve service issues.
Operations Supervisor
Fedex
Plain City, OH
12.2022 - 03.2025
- Manage the performance and productivity of multiple teams in various departments.
- Coached, developed, and retained new groups of employees.
- Follow company policies and procedures.
- Produce a safe work environment for my teams to complete their tasks.
- Create daily plans according to projected volume.
- Ensured PxP and TLH goals and other metric requirements were being met in my locations.
Service Manager
Chipotle
Marysville, OH
07.2020 - 12.2022
- Managed crew breaks, trained new employees, and evaluated team performance.
- Handled customer complaints, resolved issues, and ensured a positive dining experience.
- Monitor food quality, ensure proper food handling and temperature control, and address any food safety concerns.
- Monitor inventory levels and ensure supplies are available.
- Adhered to company policies and procedures regarding food safety and customer service.
- Managed the front-of-house operations, including the line, dining room, and POS system.
- Maintained a clean and organized restaurant, including the dining area, restrooms, and kitchen line.
- Maintained and managed back of house/kitchen area, including prep area, walk in fridge, dishwashing station, trash/dumpster area.
Manager
Subway
Marysville, Dublin, OH
01.2018 - 07.2020
- Trained and developed employees.
- Maintained a clean and attractive store.
- Prepared food to specified requirements, while following food safety guidelines.
Education
High School Diploma - undefined
Treca Digital Academy
Columbus, OH01.2020
Skills
- Adaptable leader who specializes in quality assurance and customer service My strength is time management to ensure metric requirements and goals are met daily
Timeline
Freight Operations Supervisor
XPO Logistics
03.2025 - 07.2026
Operations Supervisor
Fedex
12.2022 - 03.2025
Service Manager
Chipotle
07.2020 - 12.2022
Manager
Subway
01.2018 - 07.2020
High School Diploma - undefined
Treca Digital Academy