Olivia Mitchell, RN

• Home care home base - EMR
• Coordinate care for homebound patients with acute and chronic conditions, including discharge follow-up and re-hospitalization prevention.
• Serve as a single point of contact for patients and providers to streamline treatment plans, promote cost-effective care, and address psychosocial needs.
• Educate patients and caregivers on condition-specific management strategies, including diabetes, cardiac care, and COPD.
• Identify community resources and support services to enhance self-management and reduce unnecessary ER visits.

• Provided first aid, hydration IVs, and emergency response support on high-traffic film sets.
• Ensured OSHA compliance, maintained inventory, and monitored health status for cast and crew.
• Coordinated treatment plans and safety procedures while providing education to cast, crew, and families.

• Developed and implemented care plans for over 500 students with chronic conditions; provided daily health support, case management, and emergency interventions.
• Facilitated referrals to specialists and coordinated follow-up care with families and providers to ensure continuity.
• Maintained comprehensive student health records, ensuring compliance with privacy and state regulations.

DEPARTMENT HEAD

• Coordinated with executive producers and vice presidents to modify and implement COVID-19 safety practices for film business.
• Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread.
• Created personnel training events to educate staff on internal policies and governmental recommendations and guidelines.
• Initiated remedial training for personnel found to be violating compliance policies or safety procedures.
• Point of contact for decisions regarding testing, positive cases, and safety measures.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.

• Led interdisciplinary care planning, coordinated with external providers, and supported residents' transitions across care settings.
• Oversaw medication management, supervised clinical staff, and conducted family education to promote safe home discharges.
• Supported disease management strategies for residents with multiple comorbidities including CHF, diabetes, and dementia.

• Performed COVID-19 testing, patient education, and reporting in high-volume community testing initiatives.

• Delivered empathetic and solutions-based support, cultivating strong communication and customer relationship skills that continue to support patient rapport in clinical settings.

• VAD certification
• Maintained IV lines, started peripheral access, titrated inotropic drips, and administered IV medications for post-op cardiac patients.
• Monitored patient response, interpreted lab values, and collaborated with care teams to manage clinical deterioration.
• Provided post-surgical infusion care, including pain control, diuretics, and antibiotics.

• Administered vaccines, IM injections, tracked growth milestones, and coordinated pediatric referrals.
• Educated parents on vaccine reactions, chronic condition management, and care follow-up.
• Documented care in EMRs.

• Verified insurance, managed prior authorizations, scheduled appointments, and coordinated billing to reduce financial barriers to care.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.